[D.3. POA No. 17-50: Approve the Contract for the Video Wall Upgrade with Activu Corporation, of Rockaway, New Jersey, in an amount not to exceed $89,025.06. The contract shall begin upon written Notice to Proceed and end upon final completion of the work and acceptance by FPUA, contingent on receiving the required Certificate(s) of Insurance.]

>> DON'T WE -- OR DO WE WANT TO DISCUSS THE NUMBER 3.

WHICH IS THE VIDEO WALL UPGRADE?

>> MR. CHAIRMAN. MR. TOM FRIER IS HERE AND HE

[00:05:03]

WILL BE ABLE TO PRESENT THE ITEM.

>> THANK YOU, SIR. THIS, THIS A IS PRETTY BIG ITEM. IT'S A PRETTY BIG WALL.

IT'S A THREE BY FOUR VIDEO WALL.

WHEN I SAY THREE BY FOUR THIS GIVES YOU AN IDEA OF THE SIZE OF THE MONITORS. ROUGHLY ABOUT 4 # 2 INCH MONITORS GOING STRAIGHT ACROSS OR DOWN.

AND IT SITS IN THE DISPATCH OFFICE.

>> THIS -- THESE MONITORS ARE USED FOR WHAT?

>> NORMALLY DURING THE STORM SITUATIONS IN WHAT THEY WILL HAVE THEY CAN ACTUALLY SPLIT UP THE SCREENS INTO MULTIPLE AREAS. THEY WILL HAVE THE MANAGEMENT SYSTEM WITH LERTS ON THE OTHER.

IT'S LARGE ENOUGH SO THAT WAY EVERYONE SITTING AND AT DUSK TO SEE WHAT ONE PERSON IS SEEING ON THE SCREEN THEY CAN SHARE THEIR INFORMATION ON THE SCREEN.

THE DISPATCHERS CAN THROW THEIR SCREEN UP THERE.

SO THEY CAN SHARE THEIR INFORMATION AS WELL.

THIS ALLOWS THE MULTISHARING.

SOMETIMES YOU MAY HAVE ONE, TWO, THREE, FOUR DISPATCHERS OR THOMMY PARKER IN THERE THAT'S TRYING TO SEE WHAT'S GOING ON TO HELP ORGANIZE IT.

IT'S BASICALLY THE EMERGENCY MANAGEMENT SYSTEM.

THERE'S A LOT OF SOFTWARE RUNNING ON THE SCREEN.

>> ANY OTHER QUESTIONS FROM THE BOARD?

>> MR. CHAIR, I'VE HAD AN OPPORTUNITY TO SEE THIS VIDEO WALL IN ACTION. IT'S A USEFUL TOOL FOR THE UTILITY. I DO HAVE A COUPLE OF QUESTIONS. ONE IS JUST A GENERAL MORE OF A COMMENT WHEN WE USE VERBIAGE IN THE PRESENTATION. I WOULD LIKE -- WHEN WE USE VERBIAGE END OF USEFUL LIFE. I WOULD LIKE TO SEE WHAT THE INDUSTRY EXPECTED USEFUL LIFE OF THAT EQUIPMENT IS.

AND THEN ALSO ALONG WITH THAT THE AGE OF THE EQUIPMENT WE'RE ABOUT TO REPLACE.

AND MORE SPECIFICALLY, HOW OLD IS THIS EQUIPMENT AND IF YOU KNOW WHAT THE INDUSTRY EXPECTED USEFUL LIFE OF THIS

EQUIPMEND IS? >> USUALLY MINIMUM OF THREE YEARS. SOMETIMES AS MUCH AS FIVE YEARS. AFTER THE YEAR THREE THE HARDWARE STARTS TO MONITOR ALWAYS RUNNING AND GETS HOT IN THAT AREA. THEY START DYING FASTER.

A LOT OF THIS ALSO GOING ON THE PLANS OF THE SOFTWARE AND HOW LONG THE SOFTWARE SUPPORTED BY THE INDUSTRY THAT MADE IT. IT'S THE COMBINATION OF HARDWARE AND SOFTWARE. THIS WAS ORIGINALLY BACK IN MAY OF 2017. IT WAS AN OPERATION OF SEPTEMBER OF 2017. AND SO YOU'RE TALKING ABOUT A LITTLE BIT ONLY FOUR YEARS.

WE HAD A COUPLE OF MONITORS GOING.

PLAID TO REPLATE SEVERAL HARD DRIVINGS.

IT'S FAILING CONTINUE LIST. >> IT'S BASICALLY TO THE POINT WHERE YOU CAN REALLY MAINTAIN IT AS IT IS.

>> THAT'S CORRECT. >> IT'S HARD TO MAINTAIN IT.

AND ESPECIALLY IN THIS CASE THE SOFTWARE UPDATE ITS NECESSARY. THEY WON'T SUPPORT THE

SOFTWARE EITHER. >> THEN ONE LAST THING IN REFERENCE TO THIS I WOULD GUESS IF I WERE ON THE BOARD IN 2017 THE SCREENS WOULD HAVE LASTED LONGER THAN THIS. WHEN WE PURCHASE A NEW ITEM MAYBE ADD ON THERE WHAT THE EXPECTED USEFUL LIFE IS AND WHEN WE WOULD EXPECT TO HAVE TO REPLACE IT?

>> WE CAN CERTAINLY DO THAT. I ALSO TRIED TO DO EXTENDED WARRANTY A ROT OF TIME I WANTED PASSED TO DO THE

EXTENDED WARRANTY. >> ANY OTHER QUESTIONS FROM

THE BOARD? >> DO YOU CARE TO MAKE A

MOTION? >> MOVE TO APPROVE.

>> SECOND. >> PLEASE CALL THE ROLL.

PRESENTATION. MOVING ON TO LETTERS OF APPRECIATION. ARE THERE ANY TODAY? THERE ARE NONE. ANY OLD BUSINESS THERE BEING

[G.1. Summer vs Winter Bill Comparison & Budget Billing Overview]

NONE WE WILL MOVE TO ITEM G. THANK YOU, MR. CHAIRMAN.

THE FIRST TIME IS INFORMATION BY MITCHELL HASHIST AND MELISSA MARTIN. MICHELLE WILL PROVIDE INTERESTING PERSPECTIVE OF SUMMER VERSES WINTER CONSUMPTION FOR CUSTOMERS. MELISSA WILL PROVIDE DETAILS ON THE BILLING PROGRAM. BOTH OF THE ITEMS TIE TOGETHER REALLY WELL AS THE BOARD AND STAFF ARE FACED WITH TOUGH DECISIONS RELATED TO ELECTRIC PCA.

THEY WILL PRESENT. >> GOOD AFTERNOON.

MELISSA AND I ARE HERE TO PRESENT THE PROJECTED EFFECT OF THE UR CAN RENT INCREASE OF PCA AVERAGE ELECTRIC BILLING AND PROVIDE INFORMATION ABOUT BUDGET

[00:10:01]

BILLING IN THE BOARD VOTED TO INCREASE THE PCA FROM 0 TO 18 HOURS EFFECT DIFR DECEMBER 1ST.

IT ALIGNS WITH THE CONCEPT OF WHEN THE WEATHER COOLER AND NUMBER OF CUSTOMERS GREATER.

WE DECIDED TO RUN SOME FIGURES FROM THE PREVIOUS WINTER AND SUMMER MONTHS TO BE

BETTER WINTER CONDITIONS. >> WHAT WE DID WE FIRST COMPARED THE FIGURES FROM LAST DECEMBER OF 2020, AND COMPARED THEM TO THE PAST JULY.

WE CHOSE THESE MONTHS TO COMPARE HIGHLY HAS THE HIGHEST CONSUMPTION IN THE DOESER.

WE FOUND THAT CONSUMPTION WAS OF 30% HIGHER THAN THE PREVIOUS DECEMBER. IF CONSUMPTION IS CONSISTENT THIS DECEMBER FROM LAST DECEMBER THE AVERAGE RESIDENTIAL ELECTRIC BILL FOR DECEMBERER PROJECTED TO BE 128 AND JUST O SO WE HAVE A GRAJ WHERE WE STAND.

LET'S 30 DOLLARS LAST YEAR FOR AVERAGE CONSUME HUNDRED.

THIS CHART COMPARES THE ACTUAL CONSUMPTION AND BILL AMOUNT FOR JULY AND ESTIMATES DECEMBER'S FIGURES FOR INSIDE AND OUTSIDE CITY AS WELL AS ST. LUCIE VILLAGE. EVEN WITH THE PCA AT $18 COMPARED A NEGATIVE 12 IN JULY, THE PROJECTED AVERAGE BILL AMOUNTS MAY BE LOWER BY AS MUCH AS 14 INSIDE CITY.

28 OUTSIDE OF CITY. AND 41 FOR ST. LUCIE VILLAGE AS COMPARED TO JULY. THIS CHART COMPARES THE AVERAGE CONSUMPTION AND BILL AMOUNT FOR THE WHOLE FOUR MONTHS WE CONSIDER THE SUMMER AND ESTIMATES FOR UPCOMING WINTER MONTHS AS WELL.

BROKEN DOWN BY INSIDE AND OUTSIDE ST. LUCIE VILLAGE.

USE THE PCA WE HAVE NOW PROJECTED AVERAGE BILL FOR THOSE ENTIRE FOUR MONTHS WOULD BE A LITTLE BIT LOWER ABOUT 5 THEN THE SUMMER MONTHS AND $32 FOR SAINT LUCY VILLAGE. FPLA DOES RECOGNIZE THE HARDSHIP COULD CAUSE PROBLEMS. BEFORE I HAND IT OVER TO MELISSA.

I WILL BE GLAD TO ANSWER ANY QUESTIONS OVER THESE THREE SLIDES. I KNOW THAT WAS A LOT OF

NUMBERS. >> I THIS IS HAVE CAVALCANTE THEORY OF RACING THE RATE DURING THE WINTER VERSES THE

SUMMER. >> CONSUMPTION IS JULT SO MY LOWER. WE FIGURED YOU KNOW WE'VE ALL BEEN -- YOU'VE BEEN VOTING ON THIS AROUND THIS THE KIND OF BEEN VESTED INTO THIS CONCEPT.

IT'S CONTAINED OF A FOUNDATION OF IT FOR THE CONSUMER AND CUSTOMER IS WHAT THEY SHOULD PREPARE FOR. IT'S SOMETHING THEY CAN AT LEAST THINK ABOUT. IT'S CONSTANT FOR THE CUSTOMER AS POSSIBLE. THAT WAY THE CUSTOMER IS

MORE IN CONTROL OF IT. >> I THINK WHEN WE DO IT THAT WAY, THE RATE STABILIZATION FUND IS ACHIEVING EXACTLY WHAT THE INTENTION IS; RIGHT?

>> YEP. >> I HAVE --

>> GO AHEAD. YOU SAID INSIDE CITY LIMITS IT'S $117. OUTSIDE CITY LIMITS IS $119.35. I AM THINKING ABOUT PARADISE PARK AREA. SOME OF US ARE -- WE'RE CONSIDERED CITY. SOME OF US ARE NOT CONSIDERED CITY. IS THERE ANY WAY THAT WE CAN BE ABLE TO ACCOMPLISH A BUDGET OR SOMETHING TO FOR

[00:15:04]

THOSE THAT ARE INSIDE THE CITY AND BE ABLE TO GET THE INSIDE CITY PRICE VERSES THE OUTSIDE CITY PRIET? I'M ANY CITY BUT PAYING OUTSIDE CITY PRICES.

>> WHAT VARIES IF CONSUMPTION IS THE SAME.

IF SOMEONE INSIDE AND OUTSIDE OF THE CITY CONSUMES THE EXACT SAME AMOUNT THE DIFFERENT BETWEEN OUTSIDE CITY IS JUST THE 5% COUNTY FRANCHISE FEE.

IT'S THE ONLY DIFFERENCE. THAT'S SET BY RESOLUTIONS AND THINGS. BUT THAT'S THE ONLY DIFFERENCE. EVERYTHING ELSE IS THE SAME.

THE 10% -- EITHER 10% UTILITY TAX OR SURCHARGE.

THOSE ARE EQUAL. THE ONLY THING DIFFERENCE IS THE FRANCHISE ATTORNEY FEE. THE FRANCHISE IS IMPORTANT.

IT'S THE DISCUSSION THAT MICHELLE AND I HAD OTHER HADS IN THE GROUP HOW ABOUT WHY IS THERE A DIFFERENCE BETWEEN INSIDE AND OUTSIDE THE CITY.

THERE WASN'T A SPECIFIC GOLDEN EGG WE COULD FIND.

THE SQUARE FOOTAGE IS LESS. NATURALLY THERE'S LESS CONSUMPTION BECAUSE HIGHER DENSITY OF SMALLER HOMES.

THAT WAS A CONTRIBUTING FACTOR.

THAT'S ONE OF THE TAKE AWAYS WE HAD.

WE WILL SEE IF THERE'S ANYTHING ELSE WE CAN FIND.

THAT STOOD OUT THE MOST. LARGER NUMBER OF SMALLER

HOMES WITHIN THE CITY. >> JUST TO KIND OF CLARIFY THE CHARGE. I KNOW IT LOOKS LIKE THE OUTSIDE CITY PAYS MORE BY ABOUT 19.

BUT IT'S JUST BECAUSE THE CONSUMPTION IS HIGHER.

THE AVERAGE CONSUMPTION WITH THE OUTSIDE CITY IF YOU LIVE BELOW THIS CHART. THE AVERAGE CONSUMPTION DURING THE WINTER INSIDE THE CITY 700 KILOWATT.

OUTSIDE THE 797. IF THE CONSUMPTION WAS INSIDE AND OUTSIDE THEY WOULD PAY THE SAME EXCEPT FOR THE FRANCHISE FREE. CONSUMPTION IS HIGHER FOR AVERAGE PERSON THAT LIVES OUTSIDE THE CITY.

>> SAME LOOKING AT 5% FRANCHISE FEE.

IF I AM IN THE CITY I JUST WANT TO KNOW WHEN WILL WE BE ANNEXED IN TO BE ABLE TO GET RID OF THAT 5%?

>> WELL, THAT WAS A GOOD DISCUSSION LAST NIGHT AT THE CITY COMMISSION, I BELIEVE. I BELIEVE THEY ARE WORKING ON PLAN FOR PARADISE PARK. OR SOME OTHER AREAS TOO.

>> THE CITY COMMISSION HAS GONE TO THE COUNTY AND ASKED THAT WE BE ALLOWED TO ANNEX WHAT WE CALL 1-A IN ESSENCE EAST OF PARADISE PARK. WE DID THAT ABOUT THREE YEARS AGO. THE COUNTY CAME BACK WITH SOMETHING LESS THAN DESIRABLE -- NOT VERY ENCOURAGING. WELCOME AND SO WE'VE BEEN WORKING ON THAT SENSE THEN. AND WE ARE GOING TO RENEW THAT EFFORT RIGHT NOW. WE TALKED ABOUT IT LAST NIGHT. LET'S GO BACK TO THAT.

AND TRY THAT AGAIN. WE HAD A JOINT MEETING WITH THE COUNTY IN EARLY NOVEMBER AND SO WE HAVEN'T LEARNED OUR LESSON. WE WILL TRY AGAIN.

WE'VE ANNEXED A LOT OF THE PROPERTIES INDIVIDUALLY.

THAT'S WHY WE PICKED THAT AREA.

IT'S MOSTLY IN THE CITY. WE'RE GOING TO TRY TO GET THAT WHOLE AREA. THEN IT WILL WON'T LOOK LIKE SWISS CHEESE ANYMORE. I DO HAVE A FOLLOW UP QUESTION TO THAT. WHAT MECHANISM IS IN PLACE AND HOW LONG DOES IT TAKE ONCE A CUSTOMER DOES GET ANNEXED INTO THE CITY FOR THEM TO HAVE THAT FRANCHISE

FEE REMOVED? >> CAN YOU ANSWER THAT?

>> ONCE WE RECEIVE THE DOCUMENTATION FROM THE COUNTIES STATING THAT THE PROPERTY HAS BEEN ANNEXED ONCE MAYOR HUDSON SIGNS OFF I RECEIVE THE PAPERWORK AND WE SWITCH OVER IMMEDIATELY. THE FRANCHISE FEE HAS BEEN

REMOVED? >> AS LONG AS WE RECEIVED NOTIFICATION THAT THE PROPERTY HAS BEEN ANNEXED INSIDE THE CITY. YES.

>> I'M GLAD TO LOOK AT YOUR ACCOUNT.

>> YOU NEED TO LOOK INTO THAT.

[00:20:02]

>> YES. >> YOU MAY NOT HAVE BEEN THE PROCESS MAY NOT HAVE BEEN FINISHED FOR THE ANNEXATION TO BE FORMAL. AS SOON AS THE PROCESS IS FORMALIZED, IT GETS REMOVED. FORMALIZED IF I MAY MR. CHAIRMAN. THE -- THE FPUA DOES WHAT IT NEEDS TO DO AND THEN IT GOES TO THE CITY.

THEN THE CITY HAS A NUMBER OF STEPS BEFORE IT CAN BE FORMALLY ANNEXED IN. BECAUSE IT HAS TO BE CONTINUOUS. THEY HAVE TO PUBLISH IT IN THE PAPER. THEY HAVE TO GIVE THE RIGHT DESCRIPTION. THEY HAVE TO TAKE TO PLANNING BOARD. THERE'S A NUMBER OF STEPS.

WHAT THE FPUA IS ONE THING AND WHAT THE CITY DOES IS ANOTHER THING. THOSE PROPERTIES MAY HAVE BEEN GETTING WATER SERVICES FOR TWO YEARS.

SEE WHAT I'M SAYING? THEY ARE NOT ANNEXED IN IMMEDIATELY. THEY JUST SIGN THE ANNEXATION AGREEMENT THAT SAID WHENEVER THE CITY IS READY. I KNOW I WILL BE ANNEXED

INTO THE CITY. >> IT'S BEEN YEARS.

WHEN THEY DID IT THE FIRST TIME.

>> WE NEED TO LOOK AT YOURS. >> YES, MA'AM.

>> THANK YOU. >> I SHOULD KNOW BUT I HAVE FORGOTTEN. WHY IS THE MILLAGE SO HIGH?

>> THEY HAVE LARGER AVERAGE SQUARE FOOTAGE OF HOME IS

HIGHER IN THE VILLAGE. >> THANK YOU, MICHELLE.

GOOD AFTERNOON CHAIRMAN FEE AND MEMBERS OF THE BOARD.

MY NAME THE MELISSA MARTIN. I WILL GIVEN A OVERVIEW OF THE BUDGET BILLING PROGRAM. OUR GOAL TO PROVIDE A CONSISTENT BILL FOR OUR CUSTOMERS THROUGHOUT THE YEAR. WE DO OFFER THIS SERVICE RESIDENTIAL CUSTOMERS. THE REQUIREMENT TO BE ON BUDGET BILLING WOULD INITIATION FROM THE CUSTOMER TO CUSTOMER SERVICE THEY WOULD EITHER CONTACT US BY PHONE, E-MAIL OR THEY CAN GO ON FPUA.COM AND COMPLETE THE BUDGET AUTHORIZATION FORM. THE CUSTOMER MUST HAVE RESIDED AT THE ADDRESS. THEY SIGN UP FOR MINIMUM OF 12 FULL MONTHS. WE USE ACTUAL CONSUMPTION WHEN FIGURING OUT THE BUDGET AMOUNT.

WE NEED TO ENSURE THEY USE CONSISTENTLY FOR THAT 12 MONTHS. CUSTOMER MAY HAVE NO PAST DUE BALANCES ON THE ACCOUNT. THIS DOES INCLUDE SPECIAL ARRANGEMENT. ANY BALANCE WHETHER A CREDIT OR DEBIT THAT IS ON THE CUSTOMER ACCOUNT AFTER THE 12-MONTHS PERIOD WILL ROLL INTO THE NEW CALCULATION.

MOST OF OUR CUSTOMERS CARE A CREDIT.

THEY WOULD ROLL A CREDIT IN ADDITIONAL TO DIFFERENCE MONTHS CONSUMPTION. THE BUDGET IS INCLUDED FOR ALL UTILITIES. THEY CAN'T ONLY CHOOSE TO BUDGET THEIR ELECTRIC IF THEY OFFER ELECTRIC, WATER, SEWER, GAS, RECYCLING, EVERYTHING WOULD BE INCLUDED. HOWEVER THEY WOULD NEED TO WAIT A MINIMUM 12-MONTH BEFORE REENROLLING IN THE BUDGET PROGRAM. FPUA MAY TERMINATION THE BUDGET BILLING. NONPAYMENT.

TAMPERING, RETURN CHECK. AND THOSE BALANCES WILL BE DO IN PAYABLE AT THE TERMINATION AT THE TIME OF TERMINATION OF SERVICE. FPUA RESERVES THE RIGHT TOWN CREASE OR DECREASE THE BUDGET BILLING AT ANY TIME.

THE ONLY REASON THAT WE HAVE DONE THIS SO FAR IN THE HISTORY OF BUDGET IS IF CUSTOMER CARRYING TOO LARGE OF CREDIT OR TOO LARGE OF DEBIT.

WE'LL RECALCULATE THEM TO GET THEM BACK ON TRACK.

FPUA ADDED 10% OF CALCULATED TOTAL FOR ENSURE COVERAGE FOR OVERAGES. THIS FOR INITIAL 12 MONTH PERIODS WE WOULD TAKE THE 12 MONTHS ACTUAL HISTORY DIVIDE BY 12. ADD 10% THEN DIVIDE BY 12 AND ONLY FOR THEIR INITIAL 12 MONTHS PERIOD.

ONCE THE CUSTOMER SEES THEIR BUDGET BILL, THEY ARE TRYING TO CONSERVE AND THE KEEP THE BUDGET LOW.

WE END UP WITH CREDIT. THAT WILL ROLL TO THE NEXT BUDGET. IT'S FOR THE INITIAL 12 MONTHS PERIOD THAT WE ADD THE 10 PER.

THIS CUSTOMER HAS CURRENT BALANCE OF $150.60.

THAT WOULD BE BEFORE WE PLACE ON THE BUDGET PLAN.

WE USED A 12-MONTH PERIOD WHENEVER THE CUSTOMER DOES

[00:25:04]

CONTACT US WE WILL GO TWELVE MONTHS FROM THE MOST RECENT BILL. WE DON'T PICK AND CHOOSE THE MONTHS. IT'S JUST WHEN THE CUSTOMER DOES CONTACT US TO INITIATE THIS.

WITH THESE FIGURES, THIS AN ACTUAL 12 MONTHS BILLING WITH THE 10% THAT CUSTOMER WOULD PAY $255 PER MONTHS AS YOU CAN SEE IT DOES BENEFIT THE CUSTOMER IN THE SUMMER WHEN THE CONSUMPTION IS HIGHER AND IT DOES LEVEL OUT WHEN THE WINTER MONTHS WHEN THE CUSTOMER MAY BE USED TO PAYING LESS. HOWEVER IT'S CONSISTENT.

IT DOES PROVIDE SECURITY TO THAT CUSTOMER TO SAY I WILL ONLY PAY THIS AMOUNT EVERY SINGLE MONTH.

WHEN CALCULATING THE TOTALS I DID GO BACK TO JUNE OF 2020 THROUGH MAY OF 2021 USING A DIFFERENT SET OF 12 MONTHS. ALTHOUGH IT'S THE SAME 12 MONTHS ESSENTIALLY, IT WAS ABOUT $20 MORE.

THIS WAS BASED ON THE CUSTOMER CONSUMPTION.

UP FOR THEM TO CONSERVE AND GET THE BILL LOWER.

BUT IT IS A VERY HELPFUL TOOL FOR CUSTOMERS.

SOME OF THE BENEFITS OF BUDGET BILLING IS CONSISTENT. YOU KNOW WHAT YOU WILL PAY.

THERE'S NO SURPRISES. MOST OF THE CUSTOMERS ARE ON AUTO PAYMENT WHICH WILL ALLOW THEM TO MAKE SURE THAT ARE NOT RECEIVING PENALTIES, LATE PAYMENTS.

THEY CAN EX-EXPECT THEIR BILL TO BE EXACTLY THE SAME.

ON THE BILL IT DOES GIVEN A OVERSHORT AMOUNT.

THEY KNOW IF THEY ARE ON TRACK IF THEY ARE ON TARGET TO MAINTAIN THAT NEAR ZERO BALANCE.

THIS THE VERY HELPFUL FOR THIS SUMMER MONTHS THAT WE HIGHER CONSUMPTION WITH OUR ELECTRIC USAGE AND FOR UNPREDICTABLE PCH INCREASES IN THE WINTER.

THE CUSTOMER WOULD NOT FEEL THE EFFECTS IMMEDIATELY.

AND THEY DO HAVE A RUNNING TOTAL OF WHAT THEIR DEBIT AND CREDIT IS. CONSUMPTION IS THE BEST WAY TO LOWER -- CONSERVATION THE BEST WAY TO LOWER YOUR BILL.

OUR ELECTRIC AND GAS REBATES.

OLDER AND LESS EFFICIENT APPLIANCES CUSTOMER THAT ARE REPLACING THEM CAN APPLY FOR REBATE WITH US.

THROUGH OUR WEB SITE. FPUA.COM.

WE PARTNERED WITH THE CITY FOR WITH WEATHERIZATION REEDUCATIONAL OUTREACH PROGRAM AND FOR HOUSEHOLD THAT QUALIFY WE'LL GO IN AND REPLACE DOORS, WINDOWS, INSULATION, THINGS THAT ARE MOST NEEDED IN THE HOME TO ENSURE THAT THE CONSUMPTION DOES GO DOWN.

AND THEN LASTLY OUR TOOL THAT EVERYBODY CAN ACCESS IS OUR ONLINE HOME ENERGY AUDIT.

THIS IS A WEB SITE THAT YOU CAN ENTER YOUR OWN PERSONAL INFORMATION. YOUR SCARE FOOTAGE.

AGE OF YOUR HOME. AGE OF APPLIANCES.

HOW MANY PEOPLE DWELL IN YOUR HOME.

THINGS THAT ARE PERSONAL TO YOUR HOME.

AND IT WILL GIVE YOU WAYS TO SAVE.

IT'S CONSERVATION THE DEFINITELY KEY.

TO LOWERING OUR BILLS AND BUDGET IS A REALLY KR PROGRAM FOR CUSTOMER TO ENSURE THEY ARE NOT FEELING THE EFFECT OF THESE SUMMER BILLS AND UNEXPECTED PCAS.

I WOULD LOVE TO ANSWER ANY QUESTIONS YOU MAY HAVE.

>> ANY QUESTIONS FROM THE BOARD?

>> I HAVE A QUESTION. HOW DO YOU PROMOTE THIS?

>> CURRENTLY THERE'S INFORMATION ON OUR WEB SITE ABOUT BUDGET BILLING IN DETAIL.

THE MOSTLY EVERYTHING I WENT OVER HERE IS IN DETAIL ON THE WEB SITE. WE WILL BE PUTTING THIS INTO OUR BILLING CERTS FOR THE MONTHS.

I WILL PLACE ON THE BOTTOM OF OUR ACTUAL BILL STATEMENT. THERE'S USUALLY LIKE A B BLURB DOWN THERE. 25,000 -- PUT IT IN BIG PRINT AND THE DIFFERENT COLOR.

>> WE'LL HAVE ON OUR WEB SITE WE'LL MAKE SURE THERE'S ON THIS LAST PAGE. WE'LL BE ADVERTISING THAT AS WELL. IT'S A GREAT TOOL TO USE.

>> IT IS. >> AND WE'LL REALLY FOCUS ON MARKETING DURING THE APRIL, MAY TIME FRAME SO THAT BEFORE THEY GET -- BEFORE THE SUMMER COMES AND THEY SEE US LIKE IN THE BILL. THEY WILL BE ABLE TO JOIN THE PROGRAM. THAT WILL HELP AS WELL.

WE WILL FOCUS ON THAT TIME FRAME FOR MARKETING.

BECAUSE IF WE MARKET NOW, WHILE THE BILLS ARE LOWER IT DOESN'T I WOULDN'T MAKE AS MUCH SENSE BEFORE THE SUMMER

MONTHS. >> ARE WE PUTTING IT ON

FACEBOOK? >> AT THE NEXT BOARD MEETING. JAN WILL PRESENT SOME OF THE SOCIAL MEDIA OUTREACH TO INCLUDE OTHER ITEMS AS WELL.

WE WILL PUT ON FACEBOOK AND OTHER SOCIAL MEDIA PLATFORMS. AND SHE'LL PROVIDE A LITTLE BIT MORE INFORMATION ON WHAT WE PLAN TO DO WITH SOME INFOMERCIAL COMMERCIALS WITH THE BOARD MEMBERS.

SO THAT THEY ARE ON THE CHANNEL AND ON OUR WEB PAGE

AND THE CITY'S WEB PAGE. >> FOR EDUCATION OUTREACH RELATED TO ALL OF THE PROGRAMS.

>> ANY OTHER QUESTIONS? >> SEEING NONE.

[00:30:06]

THANK YOU. >> YES, SIR.

>> THANK YOU, MICHELLE. THANK YOU MELISSA.

[G.2. Identity Theft Detection and Prevention Program – 2021 Review]

THE NEXT ITEM INFORMATION PRESENTATION BY TOM PRIOR.

HE WILL PROVIDE 2020 OF FPUA IDENTITY THEFT AND PROTECTION PROGRAM. REQUIRE BY THE FEDERAL TRADE COMMISSION. IT'S REQUIRED FOR COMPLIANCE. MR. FIRE WILL MAKE THE

PRESENTATION. >> GOOD EVENING.

AGAIN, CHAIRMAN, MEMBERS OF THE BOARD.

AS STATED I WILL BE HERE TO GO OVER THE IDENTITY THEFT DETECTION AND PREVENTION PROGRAM AND GIVE YOU SOME INCITE OF SOME SITUATIONS THAT OCCURRED DURING THE 2021. I WILL GO OVER THE HISTORY AND PURPOSE OF THIS. WE WILL TALK ABOUT THE THEFT AND FRAUD OUT THERE WE'VE SEEN.

AND IF IF YOU KNOW SCENARIOS.

SO THE FACT IT WAS PASS NOVEMBER OF TWO THREE AND SOMETIME I WILL REFER TO THE FACT AS RED FLAGS.

SHORTLY AFTER THAT MADE SMALL AMENDMENT OF IT AND CALLED RED FLAG IT'S AN AMENDMENT TO FAIR IT CONTAINS PROVISION TO REDUCE EDEN FIVE THEFT ABILITY FOR INDIVIDUALS TO PLACE ALERTS ON THE THE CREDIT HISTORY.

IDENTITY THEFT SUSPECTED OR IF MILITARY OR OVERSEAS THEREBY MAKING FRAUDULENT APPLICATION MORE DIFFICULT.

ALSO REQUIRES SECURED WE CONSTANTLY DO.

AND EVEN THOUGH THE ACT WAS APPROVED IN 2003.

UTILITIES SAID SPECIFICALLY WE'RE REQUIRED TO HAVE APPROVED PROGRAM PRIOR TO NOVEMBER 1ST OF 2008.

BY RESPECTIVE GOVERNMENT BODIES.

THE FPUA DID IN FACT APPROVE THE PROGRAM ON OCTOBER 21ST OF 2008 AND ALSO REQUESTED TO PROVIDE UPDATES ON YEARLY BASIS TO THE BOARD AS WELL AS THE CUSTOMERS.

AND HENCE WHY WE ARE HERE. >> PART OF THE COMMITTEE WE START OFF WITH THE DIRECTOR OF UTILITY PRO PROVIDE LEADERSHIP FOR THE COMMITTEE.

DIRECTOR OF UTILITY SUPPORT SERVICE THE PRIVACY OFFICER AND PROVIDE OVERSIGHT OF THE PROGRAM.

AND OF COURSE OVER CUSTOMER SERVICE AND ITS.

DIRECTOR OF FINANCE PROVIDE OVERSIGHT OF FPUA FUNDS.

CUSTOMER SERVICE OVERSEES THE DAY-TO-DAY FOR NEW ACCOUNTS TO INCLUDE BILLING AND COLLECTION.

THEYOVER SEE THE DAY-TO-DAY OPERATION OF THE DATA AND NETWORK SECURITY SYSTEMS. COMMUNITY RELATIONS MANAGER OVERSEES CRITICAL INFORMATION TO CUSTOMER AND EMPLOYEES AS THROUGH THE DIFFERENT MODES.

AND HUMAN RESOURCE OVERSEAS THE EMPLOYEE RELATED INFORMATION. TO THE POINT OF WHAT IS RED FLAGS. DEFIANCE OF PATTERN, PRACTICE AND SPECIFIC ACTIVITY THAT INDICATES A POSSIBLE EXISTENCE OR ATTEMPT OF THEFT.

IDENTITY THEFT IN THIS CASE. SOME OF THE GOOD EXAMPLES IS THE ADDRESS WHETHER IT'S FICTITIOUS OR COMING FROM A PRISON ADDRESS OR OTHER LOCATIONS THAT COULD HAVE SOME QUESTIONABLE INFORMATION OR AN EMPTY LOT ON IT. CONSUMER REPORTS WILL INDICATE FRAUDULENT OR MILITARY DUTY.

OF COURSE THEN YOU GET INTO ALTERED LEASE AGREEMENT THE ONE WE HAVE TONIGHT WILL BE THAT SITUATION.

SOCIAL SECURITY DISCREPANCY. DOESN'T MATCH WITH THE NAME OR LAST NAME ON IT. SOMETIMES WE'LL TRY TO ADD ADDITIONAL SIGNATURE AUTHORITY TO IT.

DISHONESTORD PAYMENTS. PAYMENTS WHERE THEY TRIED TO MAKE IT ON CREDIT CARD CHECKS AND THEY'VE BEEN KNOWN TO BOUNCE CHECKS OR STOLEN CREDIT CARDS.

WE START OFF WITH THE CASH OR CREDIT ONLY.

AND THEN IF THEY HAVE CREDIT CARD THEY GO FROM CASH ONLY SITUATION. OF COURSE, THERE'S SOME IDENTIFICATION OF IN THE PROGRAM IN THE TRAINING MANUAL. I HOPE YOU RECEIVED A COPY OF THAT. IF YOU DIDN'T I WANT TO MAKE SURE YOU GET IT. OUR FIRST FRAUDULENT PAYMENTS, LAST COUPLE OF YEARS WE HAVEN'T HAD ANY.

THIS YEAR WE HAVE ONE. AND THIS PARTICULAR CASE FROM A PREVIOUS CUSTOMER ATTEMPTING THIS BACK IN 2018. WE CATCH THEM ONCE.

DOESN'T MEAN THEY DON'T KEEP TRYING OVER AND OVER AGAIN.

[00:35:01]

IN THIS PARTICULAR CASE CUSTOMER SERVICE STAFF QUICKLY PICKED UP THE RED FLAGS FOUND WITHIN THE LETTER AND THE FIRST ONE THEY SAW IS THE ORGANIZATIONAL NAME ON IT. THE ORGANIZATION NAME IS NONEXISTENT. THE FT. PIERCE AREA.

ADDRESS WAS PO BOX. THERE WAS NO PHONE NUMBER IN IT. YOU CAN CONTACT ANYONE THAT'S TRYING TO VERIFY THE LETTER ITSELF AND OF COURSE THERE WAS A LOT OF GRAMMAR SPELLING ERRORS INTO THIS.

EASY WAY TO CATCH PEOPLE WHERE THIS IS SPAM OR WHAT HAVE YOU. ANOTHER ONE IS OUR COU COUNTERFEIT MONIES. WE GET ONE KNOWINGLY OR UNKNOWINGLY TRIES TO PASS OVER SOME COUNTERFEIT MONEY AS YOU CAN SEE IN 2018 WE HAD FIVE, 2009 WE HAD TWO.

100S AND ONE $5. 2020 WE HAD $100 AND 120.

THIS YEAR WE ACTUALLY HAD 3, 20'S AND EASILY DETECTED BECAUSE THE WAY THE CUSTOMER SERVICE THEY LOOK AT THE BILLS THEY SPREAD THE BILLS OUT AND THEY TAKE A PEN GO ACROSS IT AND SEE IF THE COLOR CHANGES.

ON THIS ONE WAS EASIER BECAUSE ALL THE SERIAL NUMBERS WERE THE SAME. IT ALLOWS THEM TO TAKE A LOOK AT IT AND SAY WAIT A MINUTE.

ONE OF THE THINGS THEY DO SHOW THE CUSTOMER YES, WE HAVE A FRAUDULENT BILL AND NO YOU CAN'T GET IT BACK BECAUSE IT HAS TO GO TO SECRET SERVICE FOR INVESTIGATION. WE PASS THAT ON TO THEM.

BUT CUSTOMER SERVICE DOES A GREAT JOB OF TEACHING.

DURING ONBOARDING AND THEY DO REFRESH YOUR COURSES THROUGHOUT IN THE PAST THEY'VE HAD THE SHERIFF OR THE LOCAL LAW ENFORCEMENT COME IN AND PRESENT THAT TIME OF SESSION THERE. OF COURSE, YOU CAN SEE ON THE SCREEN THIS LOVELY $100. I DON'T THINK IT WILL GIVE YOU POPCORN AT THE MOVIE THEATER.

THIS IS FOR MOVIE THEATER. PEOPLE PASS IT NOT PAYING ATTENTION AND GRABBED IT. THAT'S WHY I SAY

UNKNOWINGLY. >> BIGGEST ONE THAT I DO MY TEAM DEALS WITH ON A DAILY BASIS IS CYBERSECURITY.

DOUG HAS DONE A GREAT JOB TO HELP SECURITY THE SYSTEM AND CONTINUES TO SECURE IT. BASICALLY WE HAVE A LOT OF HITS THAT COME ACROSS WHETHER IT'S E-MAILS, PEOPLE BASICALLY COMING IN FROM OUTSIDE TRYING TO COME INTO THE SYSTEM. JUST GIVE YOU LIKE E-MAIL WE HAD 16,000 LAST MONTH IN PREVIOUS MONTHS WE HAD 17,000. THAT'S COMBINATION OF JUST SPAM AND BAD E-MAILS. THAT'S A LOT OF E-MAILS THAT GET FILTERED OUT CONSTANTLY. WE DID HAVE BASICALLY SIX INTERNAL ATTEMPTS. THIS COULD COME FROM SOFTWARE WE THOUGHT WAS OKAY OR SOMEONE PUT IT ON.

THROUGH E-MAIL AND IT GOT THROUGH THE SYSTEM AND THEN WE HAVE OUR DIFFERENT LEVELS OF LAYERS THAT PROTECT THE SYSTEM. THIS THE CONTINUOUS CAT-AND-MOUSE SITUATION. AND IT DEFINITELY IS NOT GETTING BETTER. AS YOU CAN SEE ON THE PICTURE THERE. THOSE ARE EXAMPLE OF PLACES WHERE THEY TRY TO HACK IN. THIS HAPPENS ON A DAILY AFTER HOURS, CONTINUOUS WHILE WE'RE SLEEPING.

WHILE WE'RE ON VACATION. DOESN'T MATTER.

THEY ARE CONSTANTLY TRYING TO HIT US.

WE TRY TO STAY UP WITH IT AND PROTECT THE SYSTEM.

SOME OF SUMMARY HERE AS WE STATED THE FRAUDULENT PAYMENTS. COUNTERFEIT.

THE NEXT ONE HERE AS WE HAD 7 FRAUD LENGTH UNEMPLOYMENT CLAIMS. THAT'S STARTLING FOR THE PEOPLE WORKING HERE. WE GET A CALL FROM HR ASKING IF THEY FILED AND WHAT HAVE YOU.

THY INDICATE THAT, YES, YOU'VE DONE IT.

I WAS A VICTIM ABOUT TWO YEARS AGO.

AND WE'RE I HAD ANOTHER EMPLOYER CALL ME AND SAID BY THE WAY, YOU HAVEN'T BEEN EMPLOYEE FOR TEN YEARS WE GOT THE FILING FOR YOU. WHICH WAS INTERESTING ON THAT ONE. FRAUDULENT EMPLOYEE CHECKING ACCOUNT CHECKING REQUEST. ESPECIALLY AT THE DEPARTMENT LEVELS THE DIRECTOR'S LEVEL AND FOR WHATEVER REASON JOHN TOMPECK CONTINUES TO REFUSING MY DENIAL OF HAVING HIM TAKE HIS CHECK AND DEPOSIT IT IN MY ACCOUNT.

I WILL HAVE TO TRY WITH MR. CISNEROS AND SEE IF I CAN GET HIM TO DO IT FOR ME. WE HAVE SIX FRAUD LENGTH VENDORS REQUEST FOR ACCOUNTS PAYMENT.

THE TWO BOTTOM ONES THERE ARE INTERESTING.

BANK CHECK FRAUD. POSITIVE PAYCHECK MATCH ON THIS ONE. WE HAD ON THIS LAST ONE WE ROUGHLY 7 YEARS AGO. THIS SEEMED TO BE DURING THE HOLIDAYS TIME FRAME. LIKE IN THIS CASE OCCURRED IN NOVEMBER. IT WAS AN OLD CHECK ALTERED

[00:40:01]

FOR 9,000. BECAUSE WE HAVE AGREEMENT WITH THE BANK, FOR POSITIVE PAY AGREEMENT.

WE HAVE TO SEND THEM A LIST OF CHECKS THAT WE'RE GOING TO SEND OUT OR AGREE TO PAY. AHEAD OF TIME.

AND SO THE CHECKS DON'T CLEAR THROUGH, THIS THE GOOD PROTECTION SYSTEM ON OUR SIDE.

AND IF IT'S A QUESTION THAT COMES UP AND COMES BACK TO US AS MANUAL OVERRIDE WE SAID, NO.

THAT'S NOT OURS. IT GOT SENT BACK.

AND SENT IN FOR PAYMENTS. I BEGAN TO SAVE ON THAT.

KNOWN CUSTOMER FRAUD FOR 2021.

THIS FIRST TIME THIS OCCURRED THAT I KNOW OF.

THIS OCCURRED WITH SOMEONE THAT BASICALLY SENT A PAYMENT IN. FOR THEIR UTILITIES AND AT SOME POINT THE CHECK GOT TO CAPTURED AND TRIED TO BE USED TWO OTHER TIMES OF ROUGHLY 14,000 EACH TIME.

IN THIS CASE HAD NOTHING TO DO WITH FPUA.

THE RETURNING OF THE CHECK OR THE PROCESSING AT THE DIFFERENT BANKS OR IN BETWEEN SOMEONE GRABBED THE CHECK AND TRIED TO USE IT AGAIN.

FPUA WILL NOT CALL TO COLLECT PAYMENT.

WE SENT OUT ALERT AT THE RAE MIND PEOPLE THAT YOUR BILL IS DUE. BUT AT THAT POINT, THEY THE RECORDING SUGGEST THAT PLEASE CALL MAKE ARRANGEMENTS OR PAY THE BILL BY COMING INTO INTO 206 THROUGH THE DRIVE-THRU. OR THROUGH KEOSK.

WE HAVE MAIN DRIVE-THRU, OUTSIDE KEOSK IN FRONT OF THE DROP BOX AND DRIVE-THRU KE KEOSK CATEGORY TO THE DRIVE-THRU.

WE HAVE THE SEACOAST THAT WILL ACCEPT PAYMENT.

CASH CHECKING DOWNTOWN. DOWN SOUTH CASH CHECKING WILL DO IT. THAT'S APPROVED THIRD PARTY THAT WE USE. ANOTHER ONE THAT'S COMING SHORTLY A LITTLE BIT POPULAR THE PAY NEAR ME.

WHICH ALLOWS TO BE PAID AT CVS, 7-ELEVEN.

AND WAL-MART. ALLOWS THEM TO PAY ANYWHERE IN THE COUNTRY IN FACT I THINK THAT WE HAD ONE OR TWO THAT WERE PAID IN CANADA THROUGH THAT SERVICE.

WE DO USE A THIRD PARTY VENDOR FOR PAYMENT, CREDIT CARD PROCESSING AS WELL AS CHECKS.

THIS ALLOWS US TO NOT MAINTAIN THAT CREDIT CARD INFORMATION. IT'S PROCESSED THROUGH THEM.

IT ALLOWS TO US GO THROUGH FOR THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARDS.

WE BASICALLY COMPLY TO THAT. WE DON'T HAVE THAT INFORMATION. AND OF COURSE THE THIRD PARTY DOES THE BILL PRESENTMENT OF IT.

AND THEN WE GET THE PHONE SCAMS WHICH ARE ACTIVE CONTINUALLY ALL YEAR LONG. WE DO IF WE SEE THE HEAVY USE OF IT. WE TRY TO DO CALL OUTS.

WE DO TRY TO PUT IT OUT ON THE WEB PAGES.

I DO WANT TO SAY THERE'S SCAM WEBSITE'S OUT THERE.

THERE'S SOME BILLING SITES THAT WILL BASICALLY TRY TO GET YOU TO PAY THE BILL AND NEVER SEE THE MONEY SENT TO US. THERE'S SOME SITES AND SOME LOCAL BUSINESSES THAT WILL DO IT.

WE'RE NOT RESPONSIBLE FOR THOSE SITUATIONS.

INCLUDING BEING SURE THE PAYMENT GETS HERE ON TIME.

IF YOU GO TO THIRD PARTY AND YOU PAY IT.

AND THEY BRING MONEY TO PAY US AND THEY ARE LATE.

THAT CAUSES YOU TO GET CULT OR DISCONNECTED.

UNFORTUNATELY THAT'S NOT OUR RESPONSIBILITY ON IT.

AGAIN THAT'S NOT APPROVED SITE.

THEY WANT TO MAKE SURE IN FACT AGAIN OUR INVOICE CLOUD BILL PRESENTMENT PAYMENT SERVICE THEY ARE WITHIN ABOUT TWO MINUTES. IBR SYSTEMS ARE WITHIN TWO MINUTES. KEOSK COMES INTO THE SYSTEM WITHIN TWO MINUTES TO SHOW THAT IT'S BEEN PAID.

AGAIN WE DO BILL AND SEARCH AND SOCIAL MEDIA OUTREACH.

MOST OF OUR CUSTOMER WHEN WE SEE THE SCAMS THEY CALL US AND GIVE ALERT THIS IS OCCURRING.

WE KNOW ON THAT. AND AGAIN MOST CUSTOMERS KNOW IF THEY HAVE ANY QUESTIONS, OF THEIR ACCOUNTS, SUSPECTED OF THEFT.

PLEASE CALL US AND WE WILL BE GLAD TO ASSIST.

THE PHONE NUMBER 772-466-1600.

THIS PRESENT POINT. THIS IS INFORMATIONAL POINT.

I WILL BE GLAD TO ANSWER ANY QUESTIONS.

>> ANY QUESTIONS OF THE BOARD?

>> MR. CHAIR? >> YES, REAL QUICK.

I HAVEN'T HEARD MUCH ABOUT ANY RANSOM WARE ATTACKS THAT HAVE OCCURRED. ARE THOSE STILL PRETTY

PREVALENT? >> LAST ONE WE HAD WAS IN

[00:45:02]

2014 THAT HIT US. WE WERE ABLE TO CATCH IT IN TIME AND RESTORE THE DATA. THERE WAS NO COST.

WE GET THOSE ALL THE TIME. AND I THINK BACK IN AUGUST WE DID PRESENTATION -- WAS IT AUGUST WE DID A PRESENT

WE GOT HIT WITH RANSOM WARE. >> I DEFINITELY IS OUT

THERE. >> THANK YOU.

>> COUPLE OF -- PROBABLY LAST YEAR WE MR. FIRE WAS PUSHING FOR ITEM FOR CYBERSECURITY.

I WANT TO SAY EARLIER THIS YEAR THAT WE IDENTIFIED AND APPOINTED CYBERSECURITY ANALYST.

THAT'S HOW IMPORTANT IT IS. IT'S JUST SUPER CRITICAL FOR UTILITIES TO IDENTIFY THAT POSITION AND DEDICATE RESOURCES. UTILITIES ARE CONSTANTLY A

TARGET. >> IT'S CAT-AND-MOUSE.

AS SOON AS WE FIX ONE WHOLE THEY FIND ANOTHER ONE.

>> MR. CHAIRMAN. I SERVE ON FMI THE BOARD.

WE HAD A MEET THING PAST WEEKEND.

THE CYBERSECURITY WAS A BIG TOPIC.

IT'S ALMOST BECOMING UNINSURABLE.

BUT I KNOW THAT THEY HAVE AND I'M SURE YOU'RE AWARE OF IT AND WHOEVER NEEDS TO BE AWARE OF IT.

THEY HAVE A SERVICE TO ASSESS THE SECURITY FOR THEIR CUSTOMERS WHICH WE ARE.

AND THEY WILL HELP IN ANY WAY IN TERMS OF PREVENTION, BECAUSE AS YOU KNOW THAT PREVENTION IS IN TRAINING OF PEOPLE AND -- PEOPLE NOT DOING STUPID THINGS.

NOT THE TECHNOLOGY. IT WAS VERY IMPRESSIVE.

THEY HAVE A SPECIAL INVESTIGATION UNIT.

THAT GOES AFTER FRAUD PEOPLE AND HAD WE HAD EVER TO USE

THAT AS FAR AS YOU KNOW? >> WE HAVE NOT.

BUT WE HAVE USED PLACES COME IN TO DO EVALUATION.

IN FACT WE JUST HAD ONE RECENTLY.

I THINK DE DID ONE EARLIER THIS YEAR.

AND LAST ONE FOUR OR FIVE YEARS PRIOR TO THAT.

SOME OF THESE WE KNOW WHERE THE WEAK POINTS ARE.

WE'RE IN THE PROCESS OF CARRYING THEM.

WHETHER IT'S INDIVIDUAL. THAT'S WHY WE DO E-MAIL TEST CONSTANTLY. WE ALSO TRY TO GET RID OF OLD SOFTWARE. GOING BACK TO SOFTWARE TO STAY UP-TO-DATE. THERE'S PIN HOLES IN IT.

THEY HAVE TO GIVE UPDATE TO THE SOFTWARE.

MICROSOFT HAS A BUNCH OF PIN HOLES IN THERE.

WE GET ALERTS FROM MICROSOFT ON DAILY BASIS SOMETIMES.

BUT AT LEAST ONCE A MONTH WHERE WE JUST FIX NOTHING

BUT MICROSOFT. >> I WANT YOU TO KNOW.

IF I ENCOURAGE YOU TO USE THAT ASSESSMENT TOOL IF YOU FEEL LIKE YOU NEED IT. IT'S BEING OFFERED BY OUR

OWN INSURANCE CARRIER. >>

>> IF YOU CAN GO BACK ONE SLIDE OR TWO SLIDES.

YOU WILL SEE THAT WE WERE SUCCESSFUL AT NOT HAVING ANYTHING INCIDENT. .

WE WERE ABLE TO PRESENT THE INCIDENTS FROM OCCURRING

WITHIN OUR SYSTEM. >> WE HAVEN'T HAD ANY OTHER INCIDENTS. HOW ABOUT CYBERINTRUSION.

>> WE HAVE NOT. I WILL USE THE COUNTERFEIT MONEY. WE'RE NOT OUT OF THE MONEY.

CUSTOMER THAT'S OUT OF THE MONEY.

THAT HAS TO BE REPORTED TO THE SECRET SERVICE.

AND UNFORTUNATELY WE DIDN'T GIVE THE MONEY BASED THEY WERE TRYING TO GIVE US THE MONEY ON THAT.

SOME OF THE OTHER FRAUDULENTS KNOW.

THEY HAVE NOT BEEN SUCCESSFUL.

>> ANY OTHER QUESTIONS? >> THANK YOU.

[G.3. POA No. 22-12: Approve the purchase for a 70 Foot Over-center Insulated Articulating Aerial Device Tree Trimming Truck with Altec Industries, Inc., from Altec Industries, Inc., of Birmingham, Alabama, in an amount not to exceed $199,436, under Sourcewell-NJPA Contract No. 012418-ALT.]

>> THANK YOU, TOM. >> THE NEXT ITEM REQUEST FOR THE PURCHASE OF A 70 FOOT OVER CENTER LATHED CENTER.

WE HAVE TREE TRANSCRIPTING CONTRACTOR THAT WILL FOCUS ON THE FEEDER LINE. THIS CREW WILL ADDRESS

CUSTOMER LATERAL SERVICES. >> THANK YOU.

I'M DANIEL BROMAN. I'M A LINEMEN WITH T AND D.

I'M HERE TO ASK FOR APPROVAL FOR 70 FOOT OVER-CENTER

[00:50:03]

ARTICULATING AERIAL TREE TIMING DEVICE FOR THE AMOUNT OF $199,436 UNDER THE SOURCEWELL CONTRACT.

THIS PURCHASES VEHICLE FIRST STEP TO IN-HOUSE TREE TRIMMING CREW. THE ADDITION WAS ABROID THE BOARD DURING THE FISCAL YEAR '22 BUDGET PROCESS.

THIS CREW WILL BE RESPONSIBLE FOR TRIMMING LATERAL SECONDARIES AND PROBLEM AREAS.

CURRENTLY FPUA HANDLES MORE THAN 200 PLUS CALLS A YEAR DUE TO THE TYPES OF SITUATIONS.

OUR CURRENT PRACTICE TO PULL OFF THE MAINLINES TO HANDLE THE SITUATIONS. AND THIS PRACTICE HASN'T BEEN VERY EFFICIENT. AND HINDERS THE ABILITY TO KEEP THE SYSTEM RELIABLE. WE'VE CONSIDERED HIRING ANOTHER CONTRACT CREW. THE JUSTIFICATION AND COST ISN'T BENEFICIAL. ALSO A SIDE BENEFIT WOULD BE WE CAN USE OUR INHOUSE TREE TRIMMING CREW TO HANDLE FPUA FACILITIES. WE WOULDN'T HAVE TO HIRE A CONTRACTOR. IF THIS AED.

WE ANTICIPATE THE TRUCK BEING HERE IN THE FIRST QUARTER OF 2022 AFTER AFTER ARRIVAL WE STAFF THE TRUCK AND STARTING TO PROCESS OF THE TREE TRIMMING CLEARING THE TREE TRIMMING TICKETS. AT THIS TIME, I WOULD LIKE TO REQUEST THE BOARD APPROVAL 70 FOOT AERIAL DEVICE. FROM ALTEC INDUSTRIES.