Jan 21, 2025 Fort Pierce Utilities Authority

[MEETING TO ORDER]

[00:00:15]

BOARD MEETING REGULAR BOARD MEETING TODAY. JANUARY 21ST.

2:00 TO ORDER. WE WILL STAND AND HAVE THE OPENING PRAYER AND

PLEDGE OF ALLEGIANCE. >> GOOD AFTERNOON. WILL YOU PRAY WITH ME? WE THANK YOU FOR YOUR GRACE AND MERCY AND WE ARE THANKFUL FOR A PEACEFUL TRANSITION OF POWER. WE ASK YOU FOR YOUR CONTINUED BLESSING AND HAND TO BE ON THE U.S. THE STATE OF FLORIDA AND THE CITY OF FORT PIERCE. WE ASK UNITY ACROSS THIS NATION AND THAT WE WILL BE WEANED UNITE OVER YOU.

REMINDER OF THOSE WHO HAVE LOST SO MUCH IN THE FIRES IN CALIFORNIA AND PRAY FOR SAFETY OF THE FIRST RESPONDERS. WE PRAY FOR THE FIRES TO STOP IN JESUS NAME AND ADDITIONAL RESOURCES WOULD MAKE THEMSELVES AVAILABLE. I ASK YOUR BLESS THIS BOARD AND THEIR CONVERSATIONS AND WE PRAY THIS

ALL IN JESUS NAME. >> MN.

>> I PLEDGE ALLEGIANCE TO THE FLAG OF THE UNITED STATES OF AMERICA AND TO THE REPUBLIC FOR WHICH IT STANDS ONE NATION UNDER GOD INDIVISIBLE WITH LIBERTY AND JUSTICE FOR ALL.

AND TODAY WE HAVE A NEW BOARD MEMBER JOINING US. MS. DAVIS.

VERY FAMILIAR FACE. COME ON UP AND PUT YOUR RIGHT HAND UP.

>> WE'RE GOING TO SHARE THIS MICROPHONE. IT IS MY PLEASURE TO SWEAR YOU IN TODAY. IF YOU WILL RAISE YOUR RIGHT HAND AND REPEAT AFTER ME I ERROLL DAVIS. A CITIZEN OF THE STATE OF FLORIDA AND OF THE UNITED STATES OF AMERICA AND BEING EMPLOYED BY OR AN OFFICER OF THE CITY OF FORT PIERCE. AND A RECIPIENT OF PUBLIC FUNDS. AS SUCH EMPLOYEE OR OFFICER. DO HEREBY SOLEMNLY SWEAR OR AFFIRM. THAT I WILL SUPPORT THE CONSTITUTION OF THE UNITED STATES. AND OF THE STATE OF FLORIDA. CONGRATULATIONS. SO HAPPY TO HAVE YOU.

>> YOUR NAME HERE. THIS IS YOUR OATH OF OFFICE THAT WE KEEP ON FILE THE CITY CLERK'S OFFICE. I WILL GET A COPY BACK TO YOUR CLERK HERE. WE WILL KEEP THAT ON FILE FOR YOU.

>> THANK YOU. >> THANK YOU SO MUCH AND

CONGRATULATIONS. >> PERFECT. OKAY CAN WE GET A

ROLL CALL? >> BENNETT

>> DAVIS >> GIBBONS

>> MAYOR HUDSON >> MR. FEE

>> MRS. COX >> IS THE CHAIRMAN I WOULD LIKE TO CONFIRM WE HAVE ACHIEVED A QUORUM FOR TODAY'S MEETING. WE HAVE FIVE VOTING MEMBERS PRESENT WHICH MEETS THE REQUIRED THREE MEMBERS AS PER CHARTER AND ONE EX OFFICIO

[A. SET THE AGENDA ]

MEMBER PRESENT. >> PERFECT. DO WE HAVE A MOTION

TO SET THE AGENDA? >> MOVE APPROVAL

>> I WILL SECOND. >> CALL THE ROLE. WE ARE NOW AT THE POINT WHERE WE CAN PUBLIC COMMENTS. IF YOU WISH TO COME UP AND SPEAK YOU JUST NEED TO STATE YOUR NAME AND YOUR ADDRESS AND YOU HAVE TWO MINUTES TO SPEAK. IT DOES NOT LOOK LIKE WE HAVE VERY MUCH MOVEMENT AT ALL SO WE WILL

[C. APPROVAL OF MINUTES]

>> SECOND. CALL THE ROW. >> AND NOW WE ARE AT THE

[D. CONSENT AGENDA]

MAX >> I WILL SECOND

>> MR. DIRECTOR I BELIEVE IT IS YOUR SHOW FROM HERE ON OUT.

[E.1. Recognition of Excellence - Family Meals Inc. ]

>> GOOD AFTERNOON MR. CHAIRMAN. THE FIRST ITEM IS RECOGNITION OF EXCELLENCE. MRS. CORTEZ WILL PRESENT THIS ITEM.

>> RECEIVED A LETTER FROM FAMILY MEALS DEAR VALUED PARTNER ON BEHALF OF FAMILY MEALS INCORPORATED WE WANTED TO

[00:05:01]

[E.2. Mutual Aid Commendation ]

>> THANK YOU MS. CORTEZ. THE NEXT ITEM IS A RECOGNITION OF EXCELLENCE MUTUAL AID ACCOMMODATION FROM PPA.

>> DEAR JAVIER AS WE APPROACH THIS HOLIDAY SEASON FILLED WITH GRATITUDE AND CELEBRATION, IT BRINGS ME GREAT JOY TO PRESENT AN AMERICAN PUBLIC POWER ASSOCIATION NEUTRAL AID ACCOMMODATION TO THE PORT PIERCE UTILITIES AUTHORITY. THE MUTUAL AID ACCOMMODATION WAS ESTABLISHED IN 2018 TO RECOGNIZE PUBLIC POWER UTILITIES THAT HAVE ANSWERED THE CALL FOR ASSISTANCE AND AIDED IN OTHER COMMUNITY AND RESTORING POWER TO ITS CUSTOMERS. MUTUAL AID IS AT THE HEART OF WHAT PUBLIC POWER DOES AND THE PUBLIC POWER COMMUNITY THANKS YOU FOR STEPPING UP TO HELP A NEIGHBOR IN NEED.

WHETHER THEY ARE NEXT DOOR TO THOUSANDS MILES AWAY. IN CLOSING EXAMPLE RELEASE WHICH YOU MAY WISH TO PUBLIC ON BEHALF OF OF MORE THAN 2000 PUBLIC WORK PUBLIC POWER UTILITIES WE REPRESENT. AND WITH A WARM HOLIDAY WISH, PLEASE ACCEPT MY THANKS. PRESIDENT AND CEO OF A PPA.

>> MR. CHAIRMAN AND MEMBERS OF THE BOARD THAT WAS IN REFERENCE TO THE MUTUAL AID SUPPORT PROVIDED TO TALLAHASSEE TWICE AND THEN ONE OUT-OF-STATE FOR LOUISIANA. THAT WAS ALL LAST YEAR AS YOU MAY RECALL. I WAS PART OF THAT NOTICE FROM A PPA.

THE CREDIT GOES TO THE LINEMAN WHO WENT OUT AND SPENT ABOUT 21

[E.8. Changes to Invoice Cloud Billing Rates & Credit Card Processing ]

IT MAY HAVE BEEN LONGER THAN THAT ACTUALLY. I JUST THOUGHT I WOULD IMPORTANT TO MENTION THAT.

>> THE NEXT ITEM MR. CHAIRMAN WE MOVE THIS ITEM FROM THE BOTTOM OF THE AGENDA TO THE TOP TO PROVIDE PLENTY OF TIME FOR THIS ITEM. IT IS A REQUEST APPROVED A CONTRACT AMENDMENT FOR CARD PROCESSING. MICHELLE HARRIS FINANCE MANAGER WILL PRESENT THE ITEM. SHE IS ACCOMPANIED BY TIM FROM INVOICE CLOUD. WE ALSO HAVE MY MATT PRETZEL FROM INVOICE CLOUD ALSO IN THE AUDIENCE TO PROVIDE SUPPORT. WE'VE BEEN WORKING WITH THEM TO LOOK AT HELPING REDUCE OUR FPU A COST. THIS ITEM SPECIFICALLY DOES IN LINE WITH OUR 2023 STRATEGIC GOALS SPECIFICALLY GOAL D TECHNOLOGY AND INNOVATION. AND GO EE RATES AND BILLING. I WILL TURN IT OVER TO MICHELLE AND TIM.

>> THANK YOU. GOOD AFTERNOON CHAIRMAN. MAYOR HUDSON AND BOARD MEMBERS. I THANK YOU FOR THIS OPPORTUNITY FOR US TO TALK TO YOU ABOUT STAFF'S RECOMMENDATIONS OF CREDIT AND DEBIT CARD TRANSACTION FEES. BEFORE I HAND THIS PRESENTATION OVER TO MR. FIEGER I HAVE BACKGROUND AS TO HOW WE CAN SIT HERE TODAY. SO INVOICE CLOUDS PROVIDES FPU A SECURE ELECTRONIC PRESENTMENT PROCESSING AND PAYMENT SOLUTIONS. ELECTRONIC PAYMENTS TO ONLINE PHONE OR IN PERSON ARE ALL PROCESSED THROUGH INVOICE CLOUD. SO BACK IN 2021 WHEN THE WORLD WAS TRANSITIONING INTO MORE DIGITAL WORLD PAYMENT PROCESSING WAS ALL DIGITAL. WE NOTICED OUR PAYMENT PROCESSING FEES WERE INCREASING. DURING THAT TIME THE BOARD APPROVED AN INCREASE OF NOT TO EXCEED CONTRACT THAT WE HAD AT THAT TIME FOR 310,000. WE BROUGHT IT TO THE BOARD AND THE BOARD INCREASED NOT TO EXCEED 500,000. IN JUST THE TWO SHORT YEARS AFTER, FISCAL YEAR 23 AND 24, ARE PROCESSING FEES WERE IN EXCESS OF $650,000 ANNUALLY. THAT WAS THE 30% INCREASE. AND SO IN 2023, WE BOUGHT BACK TO THE BOARD AND OTHER APPROVAL TO NOT SUCCEED. WE WENT FROM 310,000 TO 500,000. WE WERE EXPERIENCING ABOUT 750 AT THAT TIME THE BOARD APPROVED A $900,000 NOT TO EXCEED. IN ORDER TO GIVE US SOME ROOM BECAUSE WE WERE EXPECTING SOME RATE INCREASES EXPANSION GROWTH TO OUR CUSTOMER BASE. THE FIRST QUARTER FISCAL YEAR 25 I'VE DONE ANALYSIS OF THE FIRST QUARTER WE SEE A SLIGHTLY MAY BE FIVE TO 7% INCREASE FROM THE FIRST QUARTER OF LAST YEAR. AS YOU CAN TELL THE CARD THESE ARE NEVER GOING TO DECREASE. YOU WILL ALWAYS HAVE THAT LINE THAT IS, GOING UP. THE MAJORITY OF THE COST ABOUT 75% ARE

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BECAUSE ABOUT 50% OF OUR TRANSACTIONS ARE FROM CARD.

WHAT THAT MEANS IS BECAUSE WE ARE ABSORBIN THE FEES THOSE COSTS ARE INCLUDED IN OUR BUDGET AND OUR ANNUAL BUDGET.

OUR ANNUAL BUDGET IS USED TO DEVELOP RATES. SO IF 50% OF OUR TRANSACTIONS ARE BY CARD USERS THAT MEANS THE ENTIRE CUSTOMER BASE HAS BASICALLY ABSORBING THOSE FEES FOR THOSE CUSTOMERS.

WE REALLY WANT TO CHANGE THAT BEHAVIOR AND SAY MAYBE THAT MIND-SET AND SAY THE CARD ISSUERS WILL MAKE A CHOICE. IF THEY'RE GOING TO CHOOSE TO PAY BY CREDIT CARD YOU WILL HAVE TO CARRY THEIR OWN WATER AND HAVE TO PAY A PERCENT OF PRESENTERS OF FEES. WE WORKED WITH TIM AND MATT FOR OVER ABOUT A YEAR WORKING OUT THE NUMBERS AND FINDING OUT THE BEST SCENARIO.

WORKING OUT HYBRID MODELS WHAT WOULD WORK BEST. WE'VE DEVELOPED FORECASTS AND TIM WILL GO OVER IT A LITTLE BIT.

WE ARE ESTIMATING THE NEXT FIVE YEARS IT IS GOING TO BE COST ABOUT $40 MILLION. TO OUR ANNUAL BUDGET. THERE ARE EXPERTS IN THE INDUSTRY AND THEY ALSO HAVE EXPERIENCE IN HOW TO ROLL IT OUT THE IMPLEMENTATION. EXPERIENCE OF WHAT WORKS AND WHAT DOES NOT WORK AND HELP WITH OUR PUBLIC AFFAIRS GROUP AND HELP ROLL IT OUT. SO IF YOU DON'T HAVE ANY OTHER QUESTIONS OF ME TIM WILL BE THE NUMBERS GUY AND TELL YOU ABOUT EVERYTHING LIKE THAT. I WOULD LIKE TO HANDED OVER TO

HIM PICK >> THANK YOU MICHELLE. IT HAS BEEN A LONG TIME COMING THIS IS SUPER EXCITING. PERFECT.

MICHELLE YOU KNOCKED OUT EVERYTHING WE WOULD GO OVER IN REGARDS TO WHO WE ARE. SOMETHING THAT YOU SAID WAS IMPORTANT WAS TALKING ABOUT COVID WHEN EVERYONE STARTED TO MAKE THE TRANSITION TO DIGITAL PAYMENTS. INVOICE CLOUD WORKS WITH 2100 UTILITIES TODAY AND MAJORITY OF THEM SIMILAR TO FORT PIERCE. 60+ UTILITY COMPANIES IN FLORIDA ALONE. YOU GUYS ARE NOT ALONE. DIGITAL ADOPTION HAS ESSENTIALLY EXPLODED ACROSS ALL OF OUR CUSTOMER BASE AND WE USE THE TERM DIGITAL ADOPTION PEOPLE WERE GETTING USED TO PAYING DIGITALLY FOR AMAZON TARGET.COM WALMART.COM YOU NAME IT. IT JUST IS BECOMING THE EVERYDAY THE WAY WE DO BUSINESS. TODAY WE LOOK AT THE Q4 DATA, A FORT PIERCE 77% OF EVERY SINGLE PAYMENT THAT YOU GUYS RECEIVE FPU A WAS SOME SORT OF DIGITAL PAYMENT. IT COULD'VE BEEN AN E CHECK A CREDIT CARD OVER THE WEB. IT COULD'VE BEEN THROUGH SOMEBODY'S ONLINE BANKING PORTAL. 77% IS THE NUMBER THAT PEOPLE STRIVE TO HIT. THAT IS ONLY 23% OF PAYMENTS THAT WILL BE NONDIGITAL HUMAN INTERACTION. AS GREAT AS THE STATE IS, AGAIN THIS IS SOMETHING I THINK A LOT OF PEOPLE ARE TRYING TO ADDRESS FROM THE COST PERSPECTIVE. HERE IS JUST A MORE BASIC DATA. TALK ABOUT THE DIGITAL ADOPTION WAS HAPPENING BEFORE AS WELL.

IF YOU LOOK AT THE DIGITAL PAYMENT GROWTH ON THE RIGHT SIDE. IN 2017 ONLY 47.5% OF ALL CUSTOMERS PAID TO BE A CARD OR E CHECK ONLINE. THAT NUMBER IS NOW 68 POINT FOR PERCENT. AS OF Q4 THIS PAST YEAR. SIGNIFICANT GROWTH. WE LOOK AT THE MOST POPULAR PAYMENT CHANNELS, THE MOST POPULAR PAYMENT CHANNELS ARE GOING TO BE PEOPLE LOGGING INTO THE CUSTOMER PORTAL. YOU GUYS HAVE INVESTED IN HEAVILY TO GARNER THIS DIGITAL ADOPTION. JUST 33%. JUST GOING AND MAKING THEM A ONE-TIME PAYMENT. 32% OF THE CUSTOMER BASE WHO USES SOME SORT OF

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THAT IS SOMETHING YOU GUYS WILL CONTINUE TO ABSORB MAKING SURE CUSTOMERS HAVE A FREE OPTION. RECOMMENDATION TO APPROVE THIS CHANGE AT THE JANUARY BOARD MEETING TO TAKE EFFECT IN APRIL OF FY 25. THIS APPROACH BALANCES COST MANAGEMENT WITH CUSTOMER CHOICE. ULTIMATELY LEADING TO SIGNIFICANT CHANGE SAVINGS ANYMORE SUSTAINABLE DIGITAL PAYMENTS PROGRAM.

PUTTING THIS INTO MORE OF A VISUAL ONLY TOOK A LOOK AT THE LAST TRAILING FIVE YEARS OF TRANSACTIONS, YOU CAN SEE HERE IT IS OBVIOUSLY INCREASING ANNUALLY WITH AN AVERAGE INCREASE OF $60,609. OF THAT THE AVERAGE YEAR-OVER-YEAR CARD INCREASE MADE UP 89% OF THAT INCREASE. AT THE BOTTOM YOU WILL SEE ACH OR E CHECK PROCESSING IT INCREASED BUT VERY NOMINALLY. RELATIVE TO THE CARD PROCESSING FEES. WHEN WE MODELED THIS OUT, IT IS JUST MORE OF THE SAME. WE ARE HAVING A FORECASTED TOTAL SPEND IN THE NEXT FIVE FISCAL YEARS 40 MILLION 20,000 443 DOLLARS. A 52% INCREASE OVER THE TRAILING FIVE YEARS. MAJORITY OF THAT AGAIN COMING FROM THE CARD THE DEBIT AND CREDIT CARDS SPEND. NEARLY 3.1 MILLION. SO WHEN THE TEAM CAME TO US KIND OF REALLY LOOKING FOR SUGGESTIONS WE FIRST TO SHOW THEM WHAT OF THE CUSTOMERS WERE DOING. AGAIN WE WORK WITH 2100 UTILITY CUSTOMERS ACROSS 50 STATES. IN THE FISCAL YEAR 23 FOR INVOICE CLOUD 84 PERCENT OF ALL GOVERNMENT UTILITY BUILDERS THAT WENT LIVE INTRODUCE SOME SORT OF SERVICE FEE TO THEIR CUSTOMER BASE. IT IS WIDELY BECOMING THE MOST POPULAR OPTION TO HELP OUR CUSTOMERS MANAGE THEIR FINANCES. WHEN THEY LOOK AT THE STATE OF FLORIDA THESE ARE ALL CUSTOMERS OF INVOICE CLOUD. ON THE BLUE ONES YOU SEE PEOPLE WHO PASS ON SERVICE FEES TO THEIR CUSTOMERS FOR CARDS. THE RED IS THE PEOPLE WHO ARE STILL ABSORBING IT. MAJORITY OF THE FOLKS WHO ARE STILL ABSORBING HAVE ENTERED CONVERSATIONS WITH US TODAY. MOST RECENTLY WE'VE HELPED OUT FOLKS LIKE PORT ST. LUCIE FORT LAUDERDALE AND AT ONE POINT THE CITY OF PORT SAINT LUCIE HAD A LINE OF ABOUT WE WERE -- NO LONGER COST-EFFECTIVE FOR US BUT THEY WERE VERY TRANSPARENT TO THE CUSTOMER BASE AS TO WHY THEY WERE DOING IT. THIS ALSO DOES NOT INCLUDE FOLKS NOT LIVE BUT RECENTLY SELECTED INVOICE CLOUD. THE CITY OF PENSACOLA FORT WALTON BEACH PANAMA CITY ALL ARE INTRODUCING SERVICE FEES TO THEIR CUSTOMERS AS WELL. SO AGAIN AFTER SHOWING OTHER FOLKS WE'RE DOING TO TALK ABOUT WHERE CAN WE GO FROM HERE. THERE REALLY FOUR THINGS WE DISCUSSED. MAINTAIN STATUS

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HOW MANY FELL BETWEEN ZERO AND 25, 25 AND 50, ET CETERA. YOU WILL SEE A LARGE MAJORITY OF PAYMENTS ARE ACTUALLY UNDER 100 AND 53% OF ALL PAYMENTS WERE UNDER $175. SO USING THAT AVERAGE OF 258 IS PROBABLY WOULD MISREPRESENT LEADERS IN THE WRONG DIRECTION FROM A CONVENIENCE STANDPOINT. THIS IS THIS LED US TO TARGET HOW DO WE KEEP THIS FEE AS LOW AS POSSIBLE FOR THE MAJORITY OF THE CUSTOMERS WHO HAVE THESE BILLS THAT ARE $175 AND LOWER? ON THE EXACT OPPOSITE END OF THE SPECTRUM, 25 CARD TRANSACTIONS OVER THE SAME YEAR. 25 SINGLE TRANSACTIONS COSTS FPU A ENOUGH TO PAY FOR TWO MONTHS OF ACH TRANSACTIONS. SO THERE ARE 25 COMMERCIAL TRANSACTIONS OF $25,000 WHICH IS THE MAX PAYMENT YOU CAN MAKE ON THE WEBSITE. THOSE 25 TRANSACTIONS ALONE WERE LIKE ROUGHLY $15,000 WHICH AGAIN WOULD HAVE PAID FOR TWO MONTHS OF ACH TRANSACTIONS. JUST WANTED TO REPEAT THAT. SO WHAT WE FIGURED OUT WAS ONE RESIDENTIAL FOLKS THEY'RE NOT PAYING 258 IT IS LOWER THAN 175. HOW DO WE REDUCE THE COST OF THEM ? HOW DO WE MAKE SURE IT IS FAIR AND MAKE SURE THEY ARE NOT PAYING FOR THESE VERY LARGE FEES ASSOCIATED WITH OUR COMMERCIAL ACCOUNTS. WHAT WE FIGURED OUT WE NEED TO SPLIT RESIDENTIAL AND COMMERCIAL. WHAT IS ALSO INTERESTING IF YOU LOOK AT THESE TWO CHARTS, THEY ARE ESSENTIALLY THE INVERSE.

THAT IS WHAT YOU WANT WHEN WE LOOK AT A CONVENIENCE FEE WE WANT THESE LINES TO BE THE EXACT OPPOSITE. IT JUST MEANS

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ALSO IN THIS MODEL THE SOMETHING WE ARE DOING THERE IS CURRENTLY A PAPERLESS FEE SO ESSENTIALLY IF A CUSTOMER ENROLLS INTO SOMETHING LIKE PAPERLESS WE HAVE A PRETTY SOPHISTICATED COMMUNICATION ENGINE THAT PICKS UP PUSHES OUT REMINDERS AND ALL SORTS OF STUFF. WE'VE REDUCED THE COST OF THAT. SO IT WAS TYPICALLY $.40 PER CUSTOMER PER MONTH. WE REDUCED IT TO 10. SO BY A COMBINATION OF REMOVING THE CARDS REDUCING THE PACE OR THE PAPERLESS FEES, WE'VE ESSENTIALLY FLATLINED REALLY KIND OF THE COST OF THE PAYMENT PROGRAM. WHEN IT COMES TO A ROLLOUT, TYPICALLY WE WILL SAY 90 DAYS. WE SAY 90 DAYS MORE SO BECAUSE THAT REPRESENTS ROUGHLY THREE BILLING CYCLES. SO WE HAVE A COMPLETE MARKETING TEAM THAT IS DEDICATED TO OUR CUSTOMERS AS ARTS CUSTOMER MARKETING TEAM. THEY WILL NOT ONLY OVERHEAR ON THE BOTTOM RIGHT WE CAN ADD LITTLE EMOTICONS STUFF ACROSS THE WEBSITE. READING CUSTOMERS KNOW THERE WILL BE A CHANGE. WE CAN WORK WITH YOU GUYS ON THE COMMUNICATION FROM ADDING STUFF TO THE BILLS THAT ARE MAILED OUT. ADDING STUFF TO YOUR E BILLS TO GO OUT TO CUSTOMERS. SO WE CAN HELP DO ONE-TIME CAMPAIGNS AND OUTBOUND TEXTS AND CALLS FOR THERE IS GOING TO BE DIFFERENT APPROACHES ON ROLLING THIS OUT FOR DIFFERENT SUBSETS OF CUSTOMERS. ONE THING WE WERE TALKING ABOUT IN PARTICULAR WAS IF YOU AND AUTO PAY CUSTOMER YOU ARE A SET IT AND FORGET A GUY. YOU'RE PROBABLY NOT GOING TO READ YOUR BILLS ANYWAY UNTIL YOU REALIZE YOU GOT CHARGE FIVE TIMES MORE THAN YOU'RE USED TO. YOU ARE NOT GOING TO READ YOUR BILL.

THERE SUBSETS OF CUSTOMERS LIKE THAT. HOW ARE WE GOING TO TARGET THOSE PEOPLE IF THEY'RE NOT GOING TO OPEN THEIR EMAIL OR THE PAPER BILL? MAYBE IT IS A ROBO DIAL. THERE IS ALL SORTS OF DIFFERENT APPROACHES WE CAN TAKE FOR DIFFERENT SUBSETS OF THE CUSTOMER BASE. TO MAKE SURE THEY ARE AWARE. WE'VE DONE THIS A TON OF TIMES. NOT ONLY IMPORTANT NATIONALLY BUT NUMBER ONE I KNOW THE HEAD OF OUR STRATEGIC ACCOUNT ACCOUNT TEAM IS BEHIND ME. IT IS PROBABLY THE NUMBER ONE REQUEST FROM CLIENT TODAY. IT DOESN'T CHANGE CONTRACT TERMS. IT LITERALLY CHANGES THE WAY WE OPERATE IN THE WAY WE THE WAY WE PASS THINGS THROUGH TO THE CUSTOMER BASE. OVER ALL AGAIN IT IS PROBABLY THE MOST COMMON REQUESTS WE ARE GETTING THE STATE OF FLORIDA. A MAJORITY OF YOUR PEERS ARE NOW PASSING THIS COST ON. IT IS NOT ONLY THE STATE BUT ON A NATIONAL LEVEL.

A HUGE SAVINGS. THE ONLY OTHER THING I WILL ADD BEFORE I PASS IT BACK TO MICHELLE. WE WILL SEE SOME BEHAVIOR CHANGE. RIGHT NOW ROUGHLY IF WE LOOK AT THE DIGITAL PAYMENTS ONLY, NOT INCLUDING PEOPLE WHO PAY WITH CASH OR CHECK. ROUGHLY 70% TODAY PAY WITH CARD. WE DO EXPECT THAT TO BE REDUCED DOWN TO AROUND 30%. YOU WILL SEE A SIGNIFICANT DROP OF PEOPLE WHO SAY IF I CAN AVOID THIS CONVENIENCE FEE I WILL PAY ACH.

THAT CAN EASILY BE ONE OF THOSE COMMERCIAL CUSTOMERS TO HAVE A SINGLE TRANSACTION THE COST UTILITY ROUGHLY $1200 FOR ONE TRANSACTION. JUST GETTING A FEW OF THOSE IS ASTRONOMICAL FROM A STANDPOINT. UNLESS THERE ARE ANY QUESTIONS.

>> I KNOW WE ARE HERE ASKING YOU GUYS TO APPROVE FOR APPROVAL TO AMEND OUR CURRENT CONTRACT. IT JUST IS CHANGING

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>> ANY QUESTIONS OF THE BOARD?

>> YOU CAN GO AHEAD FIRST. >> I HAVE A COUPLE. THANK YOU ALL OF YOU BY THE WAY. I KNOW THIS HAS BEEN A LONG PROCESS.

THANK YOU FOR HANGING IN THERE WITH US. THIS IS DEFINITELY SOMETHING THAT WE NEED TO CHANGE. HONESTLY IS GOING TO BENEFIT THE ENTIRE COMMUNITY. SO THAT NOT ONE PERSON IS PAYING FOR SOMEBODY ELSE'S CHOICES. I REALLY APPRECIATE YOUR STAMINA HERE. THERE IS A COUPLE THINGS THAT POPPED UP THAT I JUST WANTED TO FIND OUT A LITTLE BIT MORE DETAIL. YOUR DIGITAL PAYMENTS SLIDE AT THE BEGINNING WHERE IT SHOWS 50%.

AND I THINK MAYBE YOU MIGHT HAVE SAID IT BUT I WANT TO CLARIFY THAT ALSO WHEN YOU SAY DIGITAL PAYMENTS, THAT INCLUDES

THE TEXT TO PAY CORRECT? >> CORRECT

>> OKAY. WITH THAT I DID HAVE A COUPLE QUESTIONS WITH THE TEXTING. IS THERE A METHOD TO MAKE IT EASIER TO PAY BY ACH WITH THE TEXT IS MY I DON'T KNOW IF THAT IS COMING FROM YOU GUYS. IF I GO IN THERE TO MAKE A PAYMENT FOR EXAMPLE, YOU HAVE THE TWO DROP DOWNS. DOESN'T HAVE MY INFORMATION SAVED LIKE IT DOES ON THE WEBSITE. IS THERE SOME WAY TO MERGE THAT INTO THE TEXT SO THAT AT LEAST THOSE OPTIONS ARE EASIER TO

SELECT? >> THERE IS A COUPLE THINGS WE CAN DO. THE FIRST AND FOREMOST IS PROBABLY THE MOST KIND OF LOW HANGING FRUIT. WHEN SOMEBODY GOES TO ACTUALLY MAKE A PAYMENT, YOU CAN I THINK THE CARD SHOWS UP FIRST YOU HAVE TO GET THE DROP-DOWN. YOU CAN HAVE ACH VERSE. ALMOST LIKE TAKE ONE STEP OUT OF THE WAY IF YOU'RE TRYING TO PROMOTE AND SHIELD CUSTOMERS FROM INTRODUCING THE CONVENIENCE FEE. BUT FOR PAY BY TEXT, DO YOU JUST MAKE IT EASIER?

>> SO THAT IT PRE-FILLS OUT MY ACH PAYMENTS THAT I HAVE ON THE PORTAL ONLINE. IT DOES NOT HAVE FOR EXAMPLE, WHEN YOU GO IN THERE TO MAKE A PAYMENT VIA TEXT IT COMES UP AND IT IS A BLANK SCREEN. YOU HAVE TO ENTER IT EVERY TIME. WHERE IS IF I GO ONLINE I HAVE A DROP-DOWN OF ALL MY SAVED PAYMENT METHODS.

>> YES. WE DON'T HAVE TO GET IN THE WEEDS. I DID NOT KNOW IF THAT WAS AN OPTION. I FIGURED I WOULD BRING IT UP.

>> I THINK THAT -- >> THERE IS NO PROBLEM ABSOLUTELY. THE OTHER QUESTION I HAD WAS ON IT LOOKS LIKE PAGE NINE. WAS THERE AN IDEA OF THAT LARGEST GROUP OF PEOPLE, ON THE LEFT-HAND SIDE, IS THERE AN IDEA OF HOW MUCH OF THOSE PEOPLE AREN'T PAYING BY CREDIT CARD? DOES THAT STANCH YOU WITH

THE 50% ACROSS-THE-BOARD? >> SO THESE ARE CARD PAYMENTS ONLY. SORRY IF WE ARE NOT BEING CLEAR WITH THAT. THIS DATA SET WE ARE LOOKING AT IS PURELY CARD PAYMENTS. WE DID NOT WANT

TO INTERTWINE THE ACH DATA. >> THAT ANSWERS MY QUESTION.

YOU DEFINITELY GOT MY BOAT. >> ON PAGE SIX, I THINK THAT WAS PAGE SIX. YES. I SAW THAT IN PASCHAL COUNTY AND DOWN IN THE KEYS THEY ARE DOING HALF-AND-HALF. WHAT PERCENTAGE RATE ARE THEY PAYING? ARE THEY ABSORBING AND ISSUING OUT THE SERVICE? WHAT DOES THAT LOOK LIKE?

>> GREAT QUESTION. THE THINGS THAT GETS TRICKY IS WE HAVE A LOT OF CUSTOMERS HERE. IT IS HARD TO JAM EVERYTHING IN HERE.

IF YOU SEE A SPLIT BUCKET OR IT LOOKS LIKE A PIE THAT IS REPRESENTING FIVE DIFFERENT CUSTOMERS OR FIVE DIFFERENT LOCATIONS. SO YOU WILL SEE THERE IS ACTUALLY IF YOU GO TO THE KEYS IT IS EASIEST EXAMPLE. IT IS A LITTLE BIT MORE CLEAR.

IT IS HARD TO FIT A GIANT DOT ON THE KEYS. SO YOU JUST SPLIT THAT UP. THIS IS REPRESENTATIVE OF TWO DIFFERENT CUSTOMERS OF OURS. AND THE FEE STRUCTURE IT IS A TRICKY QUESTION. BECAUSE IT WILL CHANGE PER WHOEVER WE ARE SPEAKING WITH. THERE'S A LOT OF PEOPLE WHO WILL SPEAK TO THEM AND THEIR AVERAGE CREDIT CARD PAYMENT MIGHT BE $80 PER SO IT IS FAIR TO COMPARE APPLES TO APPLES FROM THAT STANDPOINT JUST BECAUSE THE WAY THE MERCHANT PROCESSING WORKS ON THE BACK END. THE FEES ARE SO DIFFERENT. THE AMOUNT OF PAYMENTS ARE SO MUCH DIFFERENT.

THE CUSTOMER BEHAVIOR IS SO MUCH DIFFERENT. WE TOTALLY RECOMMEND YOU GUYS TO TAKE A LOOK AT A LOT OF THESE I THINK

[00:35:06]

>> TO COMMERCIAL IS A DIFFERENT FOR COMMERCIAL BUSINESS PAYERS

ALSO? >> YES. SO THE SPLITTING RESIDENTIAL AND COMMERCIAL IS NOT THE MOST POPULAR. I WILL TELL YOU HONESTLY, A LOT OF PEOPLE DON'T WANT TO PUT IN THE WORK IT TOOK MICHELLE AND OUR TEAM TO GET DOWN TO THE NITTY-GRITTY SPLIT UP THE CARD PAYMENTS A LOOK AT THE AVERAGES OF RESIDENTIAL COMMERCIAL. THEY JUST KIND OF PICK A FLAT FEE.

THIS IS A MORE ADVANCED MODEL. BY SPENDING THE EXTRA TIME LIKE YOU GUYS DID YOU WILL GET ONE OF THE BETTER RATES FOR RESIDENTIAL CUSTOMER THAT INVOICE CLOUD OFFERS FROM A SERVICE FEE STANDPOINT. THAT EXTRA WORK IF YOU TRY IT YOU WILL FIND THEM FOR SURE. THERE IS COUPLE THAT IS SPLIT UP RESIDENTIAL AND COMMERCIAL. I WILL CONSIDER THAT FROM THE AMOUNT OF TIMES MORE OF A SOPHISTICATED MODEL. THIS TEAM IS MORE THAN READY TO HANDLE IT. THEY KICKED MY BUTT ABOUT

GETTING THIS THING DONE. >> ALSO THE SECOND QUESTION IS, IS THERE A WAY TO FLAG THOSE CUSTOMERS? LIKE WE SAID WE WOULD WANT THEM THAT THEY ARE GOING TO BE CHARGED. IS THERE A WAY WE CAN FLAG THEM EVERY TIME THEIR BILL COMES UP AND LET THEM KNOW AND WARNED THEM THAT THEY WILL BE PAYING?

>> ABSOLUTLY. WE CAN WORK TOGETHER ON THAT. OUR COMMUNICATIONS AND CUSTOMER MARKETING TEAM. I THINK THEY HAVE ALREADY BEEN ENGAGED IN A COUPLE DIFFERENT SESSIONS. THEY CAN WORK TOGETHER AND FIGURE OUT WHERE IN THE CUSTOMER EXPERIENCE YOU WANT TO LET THE CUSTOMERS KNOW THERE IS A CHANGE IN THE PLATFORM. WE HAVE VERY SPECIFIC REQUIREMENTS WE ALSO HAVE TO FULFILL. MULTIPLE TIMES ON MULTIPLE OCCASIONS AS THE CUSTOMER IS CHECKING OUT THERE WILL SAY THERE IS A SERVICE FEE. WE CAN MAKE IT BRIGHT RED LETTERS. EVEN WHEN PEOPLE ARE CALLING THE AUTOMATED PHONE SYSTEM WE WILL BE VERY CLEAR. THERE IS YOUR $175 BILL AND THERE IS ALSO A FOUR DOLLAR ADDITIONAL FEE. ONE WE DO OUR BEST TO CALL IT OUT WHEN EVER WE KNOW THAT WILL BECOME -- IF SOMEONE SAYS THEY DID NOT KNOW. WE WANT TO REDUCE FOR THAT. THE WHOLE POINT OF THE PLATFORM TO MAKE PAYMENTS EASY SO WE ARE REDUCING CALLS.

PREVENTING PEOPLE FROM WALKING IN. MAKING THE CAR LINE SHORTER. WE WANT TO DO EVERYTHING WE CAN ON THE FRONT AND TO PREVENT CUSTOMERS FROM UNKNOWINGLY GETTING CHARGE FEES. ESPECIALLY IF THERE IS A LARGE BILL OR ANYTHING LIKE

THAT. >> SO, ONE OF THE REASONS WE WENT TO SO MUCH CREDIT CARD USAGE IS SOMETHING THAT WE WANT IS BECAUSE WE CAN MAKE SURE THE BILL IS PAID. IT IS A EASY WAY TO PAY YOUR BILL. A DIGITAL PAY IS SOMETHING THAT WE HAVE NOT JUST FPUA BUT ANYBODY THAT IS BILLING ENCOURAGES BECAUSE YOU CONSIDER IT A MORE THE CHECK IS NOT GOING TO BOUNCE NECESSARILY BECAUSE IT IS A CREDIT CARD. WITH OTHER CUSTOMERS WHEN YOU'VE SWITCHED OVER HAVE YOU SEEN REDUCED PAYMENT BEHAVIOR?

>> SO WE'VE SEEN REDUCED PAYMENT BEHAVIOR FOR FOLKS WHO HAVE INTRODUCED A SERVICE FEE FOR CARD AND ACH. BUT FOR THIS HYBRID MODEL WE ARE RECOMMENDING -- I DON'T THINK WE'VE SEEN A CUSTOMER WHERE THERE IS ANY ATTRITION. FOR SOME PEOPLE ARE LIKE I'M GOING TO WALK INTO THE OFFICE.

>> PRESUMABLY THEY ARE MAKING A CHOICE.

>> CORRECT >> THE INCREASE OF DIGITAL PAYMENTS ON THE CUSTOMERS PART THE BEHAVIORS THE CHANGE STARTED THE RAPID CHANGE STARTED IN COVID. IS THAT CORRECT? AND THEN INCREASE BECAUSE OF WHY?

>> >> PEOPLE WEREN'T ABLE TO LEAVE THE HOUSE OR GO TO INTERACT WITH BUSINESSES. SOME PEOPLE A LOT OF PEOPLE SHUT THEIR DOORS FOR IN-PERSON PAYMENTS. I'M NOT SURE WHAT FPUA DID AT THAT TIME.

>> I KNOW DURING COVID BUT SINCE COVID IT HAS CONTINUED TO

INCREASE. >> CORRECT I THINK IT IS PURELY DUE TO OUR TYPICAL INTERACTION WITH E-COMMERCE. I KNOW MY MY MOM IS NOT A TECH SAVVY PERSON. THE AMOUNT OF STUFF SHE IS ABLE TO BUY ONLINE? OR EVEN MYSELF. I BUY TOOTHBRUSHES BUT THERE IS A STORE AT 100 YARD FOR MY HOUSE. I WILL WAIT UNTIL TOMORROW AND HAVE AMAZON DELIVER IT.

>> IT HAS JUST BECOME A HABIT. AND A CONVENIENT HABIT.

>> AS FUNNY AS IT SOUNDS THAT IS JUST THE TRUTH BUT IT IS

[00:40:10]

LEADS THEM TO A QR CODE THAT IS A WEBSITE THAT WOULD BREAK ALL TIME. IS NOT HELPFUL. THAT IS NOT WHAT YOU GUYS ARE DOING.

>> THE BOTTOM LINE WHEN YOU SAY THIS IS GOING TO SAVE FPUA, THIS IS GOING TO SAVE OUR CUSTOMERS. BECAUSE FPUA THE MONEY FROM FPUA COMES FROM OUR CUSTOMERS. IT IS NOT GOING TO SAVE THIS BIG CONGLOMERATE. IT IS GOING TO SAVE OUR OWN CUSTOMERS BECAUSE RIGHT NOW FROM WHAT YOU ARE SAYING, SOME OF OUR CUSTOMERS ARE SUBSIDIZING OTHER CUSTOMERS.

>> 100% >> WE DON'T WANT TO DO THAT

ANYMORE. OKAY THANK YOU. >> I HAVE SOMETHING I WOULD LIKE TO ASK. AS IT RELATES TO THE POINT YOU JUST MADE, WE SEE IT THAT WAY AT THE CUSTOMERS WANT. I GUESS I'M CONCERNED THAT THEY MAY CUSTOMERS WHO USE CREDIT CARDS FOR VARIOUS REASONS, MAY FIND THAT OR THINK THAT FPUA HERE WE GO AGAIN. YOU ARE CHARGING ME TO USE MY CREDIT CARD AFTER ENCOURAGING ME TO USE MY CREDIT CARD. BUT WE ALSO KNOW THAT THERE ARE PROGRAMS OUT THERE THAT ARE GIVING PEOPLE CASHBACK. FOR ANY TYPE OF TRANSACTION ON YOUR CREDIT CARD. AND A LOT OF PEOPLE ARE PAYING THEIR MORTGAGES IN A NUMBER OF THINGS WITH THEIR CREDIT CARD TO GET THE CASH BACK. PROVISION. SO, IN YOUR MARKETING OR NOTIFICATION TO CUSTOMERS AS IT RELATES TO THIS NEW PROGRAM, IS THERE A WAY THAT OR ARE YOU FAMILIAR WITH ANY LANGUAGE THAT CAN BE USED THAT WILL MAKE IT CLEAR THAT FPUA IS NOT CHARGING YOU THIS PER SE?

>> YES. AND I THINK IT IS ALSO REQUIRED ONLY MAKE THIS CHANGE WILL BE CLEAR THIS IS DUE TO A THIRD PARTY. THIS IS NOT A FORT

PIERCE CHARGING THIS FEE. >> YOU JUST REFERENCE IT AS A

THIRD-PARTY FEE. >> WE CAN REFERENCE IT. AND ALSO IN THE MARKETING LIKE PORT ST. LUCIE OUR TEAM HAS FOUND BEING HONEST WITH THE CUSTOMER HAS BEEN HELPFUL. WE ARE INTRODUCING THIS FEE FOR THESE REASONS VERY SPECIFIC TO HELP ENCOURAGE OUR OVERALL SERVICE FOR THE END CUSTOME. YOU GUYS WILL GET CALLS NO MATTER WHAT. ONE OF 100 CUSTOMERS WILL HAVE A BAD DAY AND SEE A SERVICE FEE AND CALL YOU GUYS. TYPICALLY THE FIRST MONTH YOU WILL GET THE BEVY OF INCREASE OF CALLS PER IT WILL START TAPERING DOWN AND AROUND MONTH THREE IT IS BACK TO THE STATUS QUO. WE WILL BE SURE ON THE FRONT END THAT IS THE MOST IMPORTANT THING FROM OUR STANDPOINT. IF WE CAN BE PROACTIVE AS POSSIBLE IN EVEN IF YOUR CSR'S TALKING POINTS THAT PEOPLE CALLED TO COMPLAIN. DEFINITELY NOT OUR FIRST RODEO. WE WOULD LOVE TO MAKE SURE WE ARE MEETING THOSE

STANDARDS. >> WE HAVE TO TELL OUR STORY REALLY CLEARLY. SO, EVEN THEN I KNOW WHAT YOU ARE SAYING. EVEN THEN THERE WILL BE A SUSPICION WHAT A SECOND, WHAT IS THIS NOW? WE HAVE TO BE VERY CLEAR IN TELLING OUR STORY WHY WE ARE DOING THIS. BECAUSE I SEE IT AS SOMETHING BEING FAIR TO ALL CUSTOMERS. BUT, ALL CUSTOMERS WON'T NECESSARILY SEE THAT

THAT WAY. >> ABSOLUTELY.

>> MR. CHAIR THERE WAS WE DID HAVE A DISCUSSION AND I WOULD LIKE TO SHARE THAT WITH EVERYBODY. ABOUT SOME OF THE OPTIONS THAT WE OFFER CUSTOMERS. THERE ARE A LOT OF CUSTOMERS THAT ARE GOING TO BE PAYCHECK TO PAYCHECK. IN ORDER TO MAKE THEIR PAYMENT ON THEIR BILL ON TIME THEY HAVE TO USE THE CREDIT CARD. WHETHER MAYBE NOT WHAT THEY GET PAID THAT WEEK OR WHATEVER THAT MONTH. THERE ARE WAYS ALSO THAT I WAS REMINDED THAT THEY CAN CALL AND GET THE BILL PUSHED BACK OR TRY TO THERE ARE SOME OTHER PAYMENT PLANS OUT THERE THAT CAN BE SOME AVENUES I GUESS FOR TRYING TO HELP THEM MANIPULATE THE SYSTEM TO WORK FOR THEM WITHOUT HAVING TO PAY AN EXTRA FEE. I DO WANT TO MAKE SURE WE ALL MAYBE THAT IS SOMETHING WE

[00:45:04]

OUR COMMUNICATION. SO, -- >> WITHIN THE PLATFORM TODAY CUSTOMERS MAY NOT BE FULLY AWARE OF IT. BECAUSE YOU GUYS AND TOGETHER WE HAVE CREATED THIS INTEGRATION WITH PAYPAL SOME OF THOSE CUSTOMERS CAN CREATE PAYMENT PLANS ON THEIR OWN WITHOUT TALKING TO A CUSTOMER SERVICE REP. IT IS A HARD THING TO EXPLAIN WITHOUT MAY BE A ONE-ON-ONE CONVERSATION. TO YOUR POINT WITH THOSE AVENUES WE CAN RE-EDUCATE CUSTOMERS ON, AND AGAIN THE GOOD THING ABOUT THOSE OPTIONS ARE IF THE CUSTOMER OR TO ENTER INTO ONE OF THOSE PAYMENT ARRANGEMENTS WITH PAYPAL YOU GET THE MONEY UP FRONT. THAT ARRANGEMENT IS MADE WITH PAYPAL. YOU GUYS ARE MADE WHOLE AND IN THE CUSTOMER THE REST OF THE ARRANGEMENT IS MADE BETWEEN PAYPAL AND THE CUSTOMER TAKING YOU GUYS OUT OF SCOPE. THOSE ARE THINGS WE WANT TO HELP YOU GUYS OUT WITH. JUST PROBABLY ABOUT TO CELEBRATE A DECADE WORKING TOGETHER.

HOPEFULLY WE GET ANOTHER DECADE.

>> OTHER THAN CREDIT CARDS ARE THERE ANY OTHER SERVICE FEES YOU GUYS ARE BEING CHARGED? I THINK YOU MADE ACH WITHDRAWALS

IS ONE OF THEM. >> WE GET CHARGED FOR PAPERLESS PRESENTMENT KIND OF LIKE TIM WAS SAYING USED TO BE $.40 NOW YOU GUYS SIGN ON THE CONTRACT IT WILL GO DOWN TO 10%. WE HAVE ONLINE BANK DIRECT FEES BUT THERE'S A DIFFERENT BETWEEN ACH AND ONLY IN ONE LINE BANK DIRECT TO PULL MONEY FROM YOUR BANK. ONLINE BANK DIRECT IS WHEN YOU GO ONTO YOUR BILL PAY ON YOUR BANK ACCOUNT. AND INITIATE THE PAYMENT. THERE --

>> JUST THOSE TWO AVENUES. I KNOW FROM EXPERIENCE I GO ON TO MY MORTGAGE COMPANY WEBSITE AND SAY, DO AN AUTOMATIC WITHDRAWAL FROM MY ACCOUNT. THEY WRITE OUT SAY THERE IS A TRANSACTION FEE WERE GOING TO CHARGE YOU RIGHT THEN AND THERE. I DON'T THINK THAT IS REALLY A MYSTERY FOR MOST CONSUMERS. IF YOU GO ON THERE AND ASK, PHYSICALLY ASK THE UA OR ANY OTHER VENDOR TO PULL THE MONEY OUT OF YOUR ACCOUNT TO PAY THEMSELVES THERE IS A TRANSACTION FEE. LET'S GO TO BILL PAY. IS THAT ONE IN WHICH IF I GO TO MY BANK AND SAY, PAY A F FPUA. THEY EITHER I'M NOT SURE I THINK THEY PRETTY MUCH MAIL A CHECK OUT LATER -- YOU GET THAT CHECK IS THAT SOMETHING YOU GUYS ARE CHARGED A FEE FOR FOR HAVING TO COLLECT? FROM THAT POINT I DON'T THINK YOU SHOULD CHARGE THE CUSTOMER. BECAUSE WHY

SIMPLY -- >> AND WE ARE NOT

>> THAT IS WHAT I WANT TO POINT OUT. THIS IS WHEN THE CUSTOMER IS COMING IN FOR THEIR OWN CONVENIENCE. AS MS. DAVIS POINTED OUT. PROBABLY GETTING POINTS ON THEIR CREDIT CARD.

LITTLE BIT OF CASHBACK. AND PAYING THE UA. AND THEN THE UA THEN HAS TO CONTACT THIS THIRD-PARTY TO GET THE MONEY OUT WHICH IS A LITTLE BIT MORE WORK. THE UA REALLY WANTS TO DO. SO FROM MY PERSPECTIVE, IT SEEMS TO BE KIND OF A NO-BRAINER TO CHARGE THE CUSTOMER WHEN THEY ARE TRYING TO USE A CONVENIENT A METHOD OF CONVENIENCE FOR THEMSELVES SO THEY DON'T HAVE TO WRITE A CHECK SO THEY DON'T HAVE TO COME TO THE DRIVE-THROUGH TO PAY CASH. TO ME, IF WE ARE GETTING CHARGED BY A THIRD-PARTY SO THAT THEY CAN BE COMFORTABLE, AND WE'VE BEEN DEFRAYING THOSE CAUSED BY ABSORBING THEM AND MAKING THE OTHER CUSTOMERS PAY THEM. I DON'T THINK IT IS FAIR. WE'VE HIT THAT VERY BURIED THAT HORSE ESSENTIALLY PICK BUT I THINK WHAT WE ARE TALKING ABOUT WE ARE ONLY LIMITING THIS TO CREDIT CARDS RIGHT NOW. BUT A SIEGE ATTACHMENT ACH WE ARE ON THE FENCE OR WHETHER WE WILL EXPAND OR DO WE JUST WANT TO LIMIT IT JUST CREDIT CARDS?

>> AS OF RIGHT NOW THE ONLY THING WE ARE FOCUSED ON HIS CREDIT CARDS THE ACH STILL SOMETHING THAT IT IS VERY COST EFFECTIVE. I THINK THE NUMBER MICHELLE I'M GOING TO TURN IT OVER TO MICHELLE BECAUSE I'M SURE SHE WILL CORRECT MY NUMBER THAT I CAN HAVE. THE FOCUS RIGHT NOW IS CREDIT CARDS. ACH WILL BE A FREE OPTION TO OUR CUSTOMERS.

>> WILL WE TALK IT IS CREDIT CARD AND DEBIT CARD. WHEN WE ARE TALKING ABOUT DOING THE CONVENIENCE FEE IT IS FOR DEBIT AND CREDIT CARDS. AS WE CALL IT CARD TRANSACTIONS. WE WANT TO MAKE SURE EVERYONE KNOWS THAT. AND THEN I FORGOT YOUR

QUESTION. >> ARE WE GOING TO EXPAND IT TO

THE ACH? >> WE DON'T WANT TO.

>> THAT IS FINE. >> BECAUSE MIKE MS. DAVIS SAID WE FEEL LIKE WE WENT INTO A DIGITAL WORLD WHERE WE WERE TRYING TO MANEUVER OUR CUSTOMERS INTO PAYING

[00:50:01]

ANSWERING 75% OF OUR COSTS ARE ON THE CARDS. SO THAT IS WHERE WE ARE GETTING HIT THE MOST. SO WE FEEL LIKE UP UNTIL NOW IT HAS BECOME WE WERE SUSTAINABLE WHEN WE WERE AT 310 AND $500,000 IN OUR BUDGET. NOW THAT IT IS CLOSING AT THE MILLION WE TOOK A STEP BACK AND SAID THIS IS NOT JUST SUSTAINABLE ANYMORE. WE ARE GOING TO CONSIDER FOR RIGHT NOW THE FEES THAT WE GET FOR ACH THAT IS JUST AN OPERATING EXPENSE. THAT IS PART OF DOING BUSINESS. THAT IS PART OF PAYMENT PROCESSING. WE WANT TO HIT THE CAR TRANSACTIONS BECAUSE THAT IS 75% OF OUR COSTS. WHAT HAPPENED IS WE DID REACH OUT TO CITY OF PORT SAINT LUCIE DEAR UTILITY THAT USE INVOICE CLOUD. WE LEARNED FROM THEM. WHERE THEY PASSED ALONG THE FEES FOR BOTH THE ACH AND CARD TRANSACTIONS. GUESS WHAT HAPPENED? THEY WERE RECEIVING 10,000 CHECKS A MONTH AND PEOPLE'S THAT WE ARE GOING TO SHOW YOU WE WILL CUT CHECKS.

THEY HAD STAFF THAT HAD TO DO HAD TO PROCESS ALL THOSE CHECKS. WE STILL WANT TO GIVE THEM EVERY DIGITAL OPTION.

>> WHAT ARE YOU LOOKING FOR US TODAY? A MOTION FOR APPROVAL?

>> TODAY WOULD BE APPROVAL OF A CONTRACT AMENDMENT WHICH IDENTIFIES THE TERMS REDUCTION IN COST PER TRANSACTION.

MICHELLE >> IT CHANGES THE FEE STRUCTURE. THERE ARE 23 CONTRACT AMENDMENTS. THERE MIGHT BE TOO. ONE IS CHANGING IT FROM OUR CURRENT FEE STRUCTURE TO THEN MAKING OUR FEE STRUCTURE FOR RESIDENTIAL ZERO AND THEN 2.5% WITH A MINIMUM DOLLARS 95 PER ANOTHER CONTRACT AMENDMENT FOR COMMERCIAL. GOING FROM OUR CURRENT RATE TO ZERO FOR US AND THEN 3.5%. AND THEN JUST BASICALLY YOUR BUY-IN THIS IS KIND OF HOW WE WANT TO CHANGE

OUR WAY OF DOING BUSINESS. >> WHO IS OUR HIGHEST PAYING

COMMERCIAL ? >> MICHELLE WILL TELL YOU IN A MINUTE. AND I THINK I WANT TO HIT ON SOMETHING I THINK IS IMPORTANT. I THINK WHEN WE TALKED ABOUT THE MAYOR ASKED ABOUT BEHAVIOR MS. DAVIS MENTIONED ALSO IS THAT IS PROBABLY THE BIGGEST METHOD OF BEHAVIOR CHANGE. THAT IS WHAT I DO. IF YOU ADD A CONVENIENCE FEE -- THAT HAS BEEN A BIG PART

OF CREDIT CARD BEHAVIOR. >> WHO WOULD BE THE NEXT

PRIVATE? >> WE HAVE SOME OF THE GAS STATIONS. WE HAVE WAWA. WE MIGHT HAVE HARBOR ISLE. 711.

PILATE. SAVE A LOT. >> THE HOSPITAL IS ON THE LIST

AS WELL. >> I WOULD HOPE WE WOULD CONTACT AT LEAST THOSE COMMERCIAL CLIENTS. LET THEM KNOW THOSE BILLS CAN BE VERY HIGH. YOU GET 3.5% THAT CAN BE A BIG DIFFERENCE IF IT IS A 50 OR $60,000 BILL.

>> WHEN ARE YOU WHEN WILL THIS ACTUALLY GO INTO EFFECT?

>> WE ARE HOPING FOR A 90 DAY ROLLOUT.

>> WE USED APRIL 1ST IN OUR MODELS. THEY COULD EVEN EASILY BE THE TAIL END OF APRIL. IDEALLY IT IS THREE BILLING CYCLES. WE CAN START THE COMMUNICATION EARLY AND NOT HIT YOUR CUSTOMERS ONE TIME ABOUT THE CHANGE. WHAT EVEN A SECOND OR THIRD PICK THAT IS THREE BILLING CYCLES AFTER OUR TEAM

IS CREATING A ROLLOUT PLAN. >> ARE REPORTING ON A ROLLOUT

DATE OR IS THIS? >> I THINK WE ARE MOVING TO APPROVE THE CHANGES TO THE CONTRACT.

>> I WOULD LIKE TO KNOW THE EDUCATIONAL PART OF IT. ONGOING AND ALSO ON THE ACTUAL ROLLOUT DATE IS.

>> THE REQUEST FOR APPROVAL OF THE CONTRACT AMENDMENTS. I WILL MAKE SURE THAT I FOLLOW UP WITH EACH BOARD MEMBER AND GIVE YOU AN UPDATE ON THE ROLLOUT. BECAUSE AS TIM AND MICHELLE TALKED ABOUT LITTLE BIT OF A COLLABORATIVE EFFORT TO MAKE SURE WE ROLL IT OUT PROPERLY. MAYBE THE END OF APRIL.

>> I JUST WANT TO KNOW BEFORE IT HITS THE STREETS.

>> YES MA'AM >> THAT IS PART OF WHAT I HAVE A PENDING CONCERN AS TO HOW WE ROLL IT OUT. WHAT LEVEL OF NOTIFICATION ARE WE GIVING? WE WERE TALKING ABOUT ADVISING THEM OF THE THIRD-PARTY FEE. ARE WE GOING TO START PUTTING THAT WHEN PEOPLE ARE USING THEIR CREDIT CARD OR DEBIT CARD EFFECTIVE APRIL SERVICE FEES OF WHATEVER PERCENTAGE WILL BE EFFECTIVE FOR THIS TYPE OF TRANSACTION? HOW ARE WE ROLLING IT OUT? THE EFFECTIVENESS IT IS IT PAST THE FEASIBILITY TEST.

BUT THE EFFECTIVENESS OF THE CHANGE HAS MORE TO DO WITH HOW WE COMMUNICATE WITH THE CUSTOMER BASE. IN ORDER TO ENLIGHTEN THEM OF THE INTENTION SO THAT ANY AND ALL QUESTIONS OR CONCERNS CAN BE ADDRESSED WELL IN ADVANCE OF

IMPLEMENTING. >> I DON'T KNOW IF NATURALLY THE BOARD WOULD ENGAGE IN APPROVING OR BEING MADE AWARE

[00:55:08]

OR -- >> WE CAN SEND YOU ANYTHING THAT IS GOING TO GO OUT. MAYBE WE CAN GIVE YOU A HEADS UP ON

WHAT IT LOOKS LIKE. >> WE WILL MAKE SURE THAT I HAVE ONE ON ONE CONVERSATIONS WITH EACH BOARD MEMBER TO LET YOU KNOW. WE WILL FOLLOW UP WITH A PRESENTATION ONCE WE HAVE A PLAN PUT TOGETHER. THE BOARD IS AWARE OF WHAT IT LOOKS LIKE BEFORE IT HITS THE STREETS BUT YOU CAN FEEL COMFORTABLE WITH WHAT WE'RE DOING. WE ALSO I BELIEVE WE ARE GOING TO BE TAKING THIS TO THE UTILITY ADVISORY COMMITTEE TO GET TO SHOW THEM WHAT WE ARE DOING AND GET SOME FEEDBACK FROM THEM AS WELL. WE WILL MAKE SURE THAT WE GIVE YOU A IMPLEMENTATION PLAN.

BEFORE IT HITS THE STREETS. >> I THINK I KNOW WHAT YOU ARE SAYING. IF SOMEBODY SAYS ALL OF A SUDDEN AND YOU SAY NO YOU SHOULD HAVE HAD THIS OR YOU SHOULD HAVE HAD A WARNING. YOU SHOULD'VE GOTTEN DESPERATE WHATEVER THE WAY IT IS GOING TO WORK. BECAUSE I DON'T USE CREDIT CARD. I USE I THINK IT IS ACH. SO, I DON'T DO THAT. SO I WOULD NOT KNOW WHAT THIS WHOLE PROCESS IS. I CERTAINLY DON'T PAY BY TEXT. VERY

IMPRESSED THAT YOU DO. >> I DON'T HAVE MY SAVED

PAYMENT METHODS IN THERE. >> MAY BE INVOICE CLOUD MARKETING TEAM MAYBE YOU GUYS ALREADY HAVE YOUR TRIED AND TRUE THINGS THAT WORKED MAYBE THEY CAN PUT TOGETHER A PACKET ÚSO THE BOARD CAN LOOK AT PREVIOUS THINGS WE SENT YOU GUYS TO SEND OUT TO OTHER CUSTOMERS.

>> IS SCREENSHOT THAT SHOWS A LOT MORE OF THE TYPE OF GRAPHICS THAT CAN BE OUR STARTING POINT IF YOU WILL. WE WANT YOU GUYS TO CUSTOMIZE THESE AS MUCH AS POSSIBLE. YOU KNOW YOUR CUSTOMER BASE. WE WILL WORK WITH YOU GUYS AND SHOW YOU WHAT HAS WORKED AND WHAT HAS NOT WORKED. AT ONE POINT WE HAD A VERY FIRST CUSTOMER MAKE THE TRANSITION TO LEARN THE HARD WAY. AT THIS POINT WE'VE DONE IT HUNDREDS OF TIMES. WE'VE GOT A REALLY GOOD PLAYBOOK THAT WE CAN EXECUTE WITH YOU GUYS BUT WHETHER IT IS YOU GUYS ARE NOT CHANGING ANYTHING FOR YOUR CURRENT ACH CUSTOMERS. YOU DON'T REALLY HAVE TO EDUCATE 100% OF THE CUSTOMER BASE. YOU HAVE TO GET SPECIFIC SPECIFIC ON THE PEOPLE IT IS GOING TO

AFFECT. >> WHICH IS A GREAT PERCENTAGE.

>> APPARENTLY >> 50%. LUCKILY IT IS NOT 100.

ANY NET NEW PAYERS WILL SEE THE FEES WHEN THEY ARE ENGAGING WITH ANY OF THE TECHNOLOGY OR THE PORTAL OR ANY TIME. WITH THE IVR. WE WILL WORK WITH YOU GUYS BUT THIS LAST SCREEN TO

WE CAN WORK TOGETHER. >> DO WE HAVE A MOTION?

>> I WILL MOVE APPROVAL FOR THIS. AGENDA ITEM.

>> I WILL SECOND. >> PLEASE CALL THE ROLE.

>> THANK YOU FOR YOUR PRESENTATION.

>>> I WOULD LIKE TO THANK TIM AND MATT FOR JOINING US TODAY.

THEY ARE TRAVELING BACK TO UP NORTH WHICH IS A LOT COLDER

[E.3. 2024 NERC Annual Presentation ]

MICHELLE. GREAT JOB. >> MR. CHAIRMAN THE NEXT ITEM IS A 2020 FOR ANNUAL REVIEW OF THE NURKIC COMPLIANCE. ERIC MEYER ELECTRIC AND GAS SUPERVISOR AND ENGINEER WILL PRESENT THIS ITEM UNTIL YOU WHAT MARK STANDS FOR.

>> THANK YOU MR. CISNEROS. CHAIRMAN AND MEMBERS OF THE BOARD. TONIGHT I WOULD LIKE TO PRESENT TO YOU FPU A ELECTRIC UTILITY REPERTORY COMPLIANCE OVERVIEW FOR 2024 FOR NERC. THE NORTH AMERICAN ELECTRICAL RELIABILITY ASSOCIATION.

CORPORATION, EXCUSE ME. BEFORE BEGINNING REVIEW I WOULD LIKE TO RECAP FPUA'S AUTHORITY STRUCTURE FOR ELECTRIC UTILITY REGULATORY COMPLIANCE. THE FEDERAL ENERGY REGULATORY COMMISSION IS AN INDEPENDENT REGULATORY BODY WITHIN THE U.S.

DEPARTMENT OF ENERGY AND ACCESS THE HIGHEST LEVEL OF ENERGY REGULATION WITHIN THE U.S. IN 2006 FOR DESIGNATED NERC TO BE IS ELECTRIC LIGHT RELIABILITY ORGANIZATION. FOR THE U.S.

ESSENTIALLY NERC IS IS RESPONSIBLE FOR DEVELOPING REGULATORY STANDARDS THAT ELECTRIC UTILITIES ACROSS THE COUNTRY MUST ADHERE TO. WHICH GOVERN COMMUNICATION PROTOCOLS PROTECTION SYSTEM TESTING TIME FRAMES GRID SECURITY AND OTHER GENERAL RELIABILITY REQUIREMENTS. NERC'S JURISDICTION INCLUDES UNITS OWNERS AND OPERATORS OF THE BULK POWER SYSTEM ACROSS NORTH AMERICA. WHICH SERVES 100 MILLION PEOPLE THROUGH THE U.S. AND CANADA COMBINED. ALSO KNOWN AS THE RELIABILITY CORPORATION SERVES AS FPUA'S REGIONAL

[01:00:08]

ORDERS FOR AUDITS OUR REQUEST FOR INFORMATION WILL TYPICALLY COME FROM A CIRC. FPU A HAS ASSEMBLED A NERC COMPLIANCE TEAM WITH THE MEMBER FROM EACH APPLICABLE DEPARTMNT FOR REGULATORY COMPLIANCE. THESE DEPARTMENTS ARE ELECTRIC AND GAS ENGINEERING. ELECTRIC TEAM DECONSTRUCTION ELECTRIC OPERATIONS AND INFORMATION TECHNOLOGY SYSTEMS OR IDEAS. TO DETERMINE FPU A'S RECKLESS OR A COMPELLING SCORE SCOPE WE MUST ADHERE TO WITH NERC WE MUST REGISTER ELECTRIC UTILITY BASED UPON SEVERAL FACTORS. THE FIRST IS THE PHYSICAL OWNERSHIP OF ENERGIZED ELEMENTS BY VOLTAGE RATING. THE SECOND IS THE OPERATIONAL CAPACITY OF ENERGIZED ELEMENTS BY VOLTAGE RATING. THE THIRD IS THE OWNERSHIP AND OPERATION OF LARGE ELECTRIC GENERATION. UNDER CURRENT FPUA ELECTRIC ASSETS OWNED WE ARE REGISTERED AS A TRANSMISSION OWNER MEANING WE OWN TRANSMISSION LINES ABOVE 100 KV. DISTRIBUTION PROVIDER.

MEANING WE DISTRIBUTE ELECTRIC SERVICE DIRECTLY TO CUSTOMERS FROM OUR TRANSMISSION SYSTEM. FPUA DOES NOT OWN OR OPERATE ANY ELECTRIC GENERATION ASSETS AS TREASURE COAST ENERGY CENTER IS OWNED AND OPERATED BY FM P.A. THEY DO NOT HAVE COMPLETE OPERATIONS OF ANY TRANSMISSION LINES AT 100 KB OR ABOVE.

FLORIDA POWER AND LIGHT OR FPL AXES ARE TRANSMISSION OPERATOR FOR OUR 138 KB TRANSMISSION SYSTEM. TRANSMISSION SUBSTATION ASSETS. FPU A TRANSMISSION AND RELIABILITY PLANNING STANDARDS WITH NERC. STANDARDS FROM NERC PROPOSED FOR MODIFICATION ARE CREATED AS NEW STANDARDS ARE PROVIDED WITH THE ENFORCEMENT DATES QUARTERLY. FPUA REVIEWS THE STANDARDS AHEAD OF TIME TO ENSURE THE COMPLIANCE CAN BE DONE BEFORE THEY ARE ENFORCED.

THERE WERE NO NEW NERC'S VENDORS THAT WENT INTO EFFECT IN 20 FOR WHICH FPUA WILL NEED TO ADHERE TO. FPUA DOES NOT NEED TO CREATE ANY NEW PROCEDURES OR PROCESSES FOR COMPLIANCE INSULIN 24. IN 2024. FPUA'S 2023 GAP ASSESSMENT CONCLUDED IN JANUARY 2020 FOR. TWO ITEMS WERE FOUND DURING THE GAP ASSESSMENT AS A RELEASE DOCUMENT CONTROL FOR COMPLIANCE REVIEW PERIODS. THESE ISSUES WERE SUBSEQUENTLY SELF REPORTED ON IN MARCH 2020 FOR WITH FINDINGS FROM SERC DELIVER BACK TO FPUA IN SUMMER OF 2020 FOR. FPUA DID NOT RECEIVE ANY PENALTIES FOR THESE ISSUES. HOWEVER THE SELF-REPORTS BECAME THE CATALYST FOR FPUA TO USE THIRD-PARTY VENDORS TO ASSIST IN THE MANAGEMENT OF NERC COMPLIANCE FOR FPUA BEGINNING APRIL OF 2020 FOR. THE THIRD-PARTY VENDOR HAS PERFORMED A MORE IN-DEPTH REVIEW SINCE THEN TO ENSURE OUR COMPLIANCE WITH ALL APPLICABLE NERC STANDARDS IS UP TO DATE.

THIS REVIEW IS CONTINUING WITH ONLY SEVERAL STANDARDS REMAINS TO BE INVESTIGATED. UPON HIS COMPLETION FPUA WILL BE UP-TO-DATE WITH ALL APPLICABLE STANDARDS. THERE ARE SEVERAL KEY ITEMS AND THE CHALLENGES AHEAD FOR FPUA AS IT RELATES TO ELECTRIC UTILITY COMPLIANCE. THEE IS A HEIGHTENED EMPHASIS ON PHYSICAL SECURITY SURROUNDING SUBSTATIONS DUE TO INCREASED ATTACKS ON ELECTRIC AND FOR STRUCTURE ACROSS THE U.S. TRADITIONALLY SUBSTATION PHYSICAL SECURITY HAS ONLY BEEN NEEDED TO PROTECT AGAINST VANDALISM AND TO PROVIDE SAFETY FROM ENERGIZED LINES FROM THE PUBLIC DUE TO RECENT ATTACKS ON SUBSTATIONS ACROSS THE U.S., SECURITY MUST ALSO FOCUS ON PROTECTION FROM TERRORISTIC THREATS. FPUA STAFF TAKE THIS SERIOUSLY AND WILL BE REVIEWING METHODS TO PROTECT OUR INFRASTRUCTURE AGAINST THESE THREATS. EMERGENCY PREPAREDNESS AGAINST NATURAL DISASTERS IS ALSO A HIGH PRIORITY. BEING ABLE TO ENSURE ELECTRIC INFRASTRUCTURE CAN WITHSTAND EXTREME WEATHER EVENTS BECOMES A NECESSITY. NERC PROVIDED GUIDELINES FOR COLD-WEATHER PREPAREDNESS DUTY EVENTS SEVERAL YEARS AGO IN TEXAS. MUCH IS WILL NOT BE HARMED OR IMPACTED BY EXTREME WEATHER EVENTS TO PROVIDE RELIABLE POWER TO CUSTOMERS. FINALLY NEW LOW DEMANDS WITHIN THE FPUA SERVICE TERRITORY HAVE CREATED THE NEEDS IDENTIFIED NEW ELECTRIC INFRASTRUCTURE. IF THE NEW INFRASTRUCTURE IS WITHIN NERC JURISDICTION , FPUA MAY BE EXPOSED TO NEW STANDARDS. FPUA STAFF WILL REVIEW AND DETERMINE THE BEST APPROACH FOR THE UTILITY. IN THIS REGARD. WITH THAT I CAN TAKE ANY QUESTIONS

YOU MAY HAVE. >> ANY QUESTIONS OF THE BOARD?

>> PERFECT THANK YOU. >> THE ACTUAL THE NEXT ITEM IS

[E.4. Tripsavers for Grip Award ]

>> THANK YOU AGAIN. GRID RESILIENCE AND INNOVATION

[01:05:07]

RECEIVED NOTICE OF APPLICATION ACCEPTANCE ON OCTOBER 17TH 2023. AFTER WORKING TWO CONDITIONAL ITEMS THE GRANT WAS APPROVED BY THE FPUA BOARD FOR FULL FINAL ACCEPTANCE OF AWARD ON OCTOBER 1ST 2024. THE GRANT APPLICATION INCLUDES PROJECTS TO UPGRADE AUTO TRANSFORMERS REPLACE DISTRIBUTION POWER TRANSFORMERS OF GREAT SUBSTATION PROTECTION SYSTEMS AND ENHANCE THE DISTRIBUTION LINE PROTECTION. THE SPECIFIC PURCHASE IS FOR DISTRIBUTION LINE PROTECTION. FOR WHICH STAFF WILL USE THE TRIP SAVER TWO UNITS FROM THE MANUFACTURER ELECTRIC COMPANY TO ENHANCE SYSTEM RELIABILITY. STAFF WILL DEPLOY THESE UNITS IN STRATEGIC LOCATIONS AROUND THE ELECTRIC SERVICE TERRITORY THAT ARE MOST AFFECTED BY POWER OUTAGES. IT IS ANTICIPATED SYSTEM RELIABILITY WILL INCREASE AND THE COST SAVINGS WILL INCREASE DUE TO THE LIMITED DISPATCH OF STAFF TO RESTORE POWER. THIS PURCHASE HAS BEEN IDENTIFIED AS BEING FULLY REIMBURSABLE IN THE GRIP GRANT BY D.O.E. THERE ARE NO MATCH FUNDS BEING USED FOR THIS PURCHASE. STAFF IS REMINDING APPROVAL OF THE SOLE-SOURCE PURCHASE OF 263 SINGLE PHASE TRIP SAVER RECLOSER'S FROM STEWART C IRBY COMPANY OF JACKSON MISSISSIPPI IN AN AMOUNT NOT TO EXCEED 1,371,000 864 DOLLARS AND $.81. AS A ONE-TIME PURCHASE FOR THE GRID RESILIENCE AND INNOVATION PARTNERSHIPS GRIP GRANT. CAN TAKE ANY QUESTIONS FROM YOU AT THIS TIME.

>> HOW LONG DOES IT TAKE FOR US TO GET REIMBURSED FROM THE

GRANT? >> THAT I ACTUALLY DON'T KNOW.

I'M LOOKING AT THEIR DESK RACHEL CAN COME UP HERE. SHE WILL ANSWER THAT. I THINK WE SPECIFICALLY TALKED ABOUT THE REIMBURSEMENT SCHEDULE WHEN IT COMES TO GRANTS.

>> GOOD AFTERNOON THANK YOU FOR THE QUESTION. REIMBURSEMENT TIMING DEPENDS ON THE GRANTING AGENCY. WE HAVE NOT RECEIVED A REIMBURSEMENT BACK FROM THE DEPARTMENT OF ENERGY YET BECAUSE WE ARE JUST NEWLY STARTING TO SPEND MONEY. BUT THE GOOD ONES TAKE THREE TO FIVE WEEKS.

>> ANY OTHER QUESTIONS OF THE BOARD?

>> MOVE APPROVAL. >> SECOND

>> PLEASE CALL THE ROLE. >> THANK YOU MR. CHAIRMAN.

[E.5. Bulk Chemical Tank Replacement and Containment Repair ]

PRESENT THIS ITEM. >> THANK YOU MR. CISNEROS. MR. CHAIRMAN AND BOARD MEMBERS I'M HERE TODAY TO TALK ABOUT THE REPLACEMENT OF THE SODIUM HYPOCHLORITE BULK TANK AND REPAIR OF THE CONTAINMENT THE TANKS SIT IN. ALSO WE WOULD DO SOME STORM HARDENING AROUND THE PLANT THAT IS NEEDED. AT THE OUR OLD BUILDING. AS YOU CAN SEE WE'VE JUST WE'VE HAD THE DOORS THAT ARE 25 YEARS OLD. AND YOU SEE IN THE SPECIFIC AUTHORIZATION. THEY ARE IN REALLY BAD SHAPE. THAT IS PART OF THIS WHOLE AUTHORIZATION. WHAT I'M ASKING HERE TODAY IS TO APPROVE SPECIFIC AUTHORIZATION GT 62 DASH 2502 WITH GLOBAL TECH. IN THE AMOUNT OF 500 FOR THOUSAND $543 FOR THE WATER TREATMENT PLANT IN BULK CHEMICAL TANK REPLACEMENT AND CONTAINMENT REPAIR AND COATING AND STORM HARDENING. I WOULD BE HAPPY TO ANSWER ANY QUESTIONS PERTAINING TO THIS.

>> ANY QUESTIONS OF THE BOARD?

>> NO QUESTIONS. DO WE HAVE A MOTION?

>> I APPROVE THE MOTION. >> SECOND. LET'S CALL THE

ROLE. >> THANK YOU KEITH. MR.

[E.6. E-One Low Pressure Sewer Grinder Station Installation and Septic Conversion ]

>> THANK YOU MR. CISNEROS. MR. CHAIRMAN AND MEMBERS OF THE BOARD GOOD AFTERNOON. I'M HERE TODAY TO ASK FOR A P YOU A

[01:10:06]

BOARD? >> DOES THIS GO INTO A SPECIFIC GEOGRAPHIC AREA OR IS THAT IN GENERAL?

>> IT IS NOT ONLY IN THE CITY LIMITS BUT THE RULE AREAS AND

COUNTY AS WELL. >> PRIMARILY WHEREVER THERE IS

NOT A GRAVITY SEWER SYSTEM. >> SO THAT IS SCATTERED.

>> WE DO HAVE A STRATEGIC MAP THAT WE USE AS PART OF THE BOND FUNDING AND ALSO THE MATRIX THEY DEVELOPED TO FIND OUT WHO IS CLOSEST CLOSE TO THE EXISTING SYSTEM. SO THEY CAN TARGET THOSE AREAS FIRST. BECAUSE THEY ARE MORE OR LESS MORE READY TO BE CONNECTED SOONER THAN LATER.

>> THIS COMES FROM THE BOND FUNDING.

>> THIS PROBABLY WON'T COME FROM THE BOND FUNDING.

>> THIS SPECIFICALLY DOES NOT PICK THIS IS ONLY IS THIS IS FOR ONLY NOT NEW CONSTRUCTION BUT CONVERSIONS AS WELL.

>> THE REASON I MENTIONED THE BOND FUNDING. WE STARTED THIS PROGRAM PRIOR TO THE BOND FUNDING. AS PART OF THE BOND FUNDING WE'VE BEEN ABLE TO AND SOME GRANTS THIS PROGRAM HAS BEEN VERY SUCCESSFUL. WE HAVE DEVELOPED A WHOLE DEPARTMENT AND WE ARE DEVELOPING EVEN MORE DEPTH IN THAT DEPARTMENT FOR THIS PROGRAM. BECAUSE IT HAS BEEN PRETTY SUCCESSFUL.

>> IT IS ENVIRONMENTALLY RESPONSIBLE AND THE STATE OF FLORIDA WILL BE MAKING US DO THIS MORE AND MORE.

>> THERE GOING TO BE HIGHER STANDARDS THAT WE HAVE TO

COMPLY WITH YES MA'AM. >> MR. CHAIR WE ARE STILL WORKING WITH THE HEALTH DEPARTMENT CORRECT? THEY ARE HELPING TO DIRECT THESE NEW DRAIN FEELS STALE. TO OUR PATH.

>> I THINK IF WE HAVE SEWER WITHIN 1000 FEET OF -- OF A NEW RESIDENT OR SOMEBODY APPLYING FOR A PERMIT TO GET A NEW SEPTIC SYSTEM. THEY ARE REQUIRED TO TIE ONTO US.

>> ANY OTHER QUESTIONS? >> IS THIS ONE COMPONENT OR A

SERIES OF COMPONENTS? >> THIS IS JUST A CONTRACTOR

THAT INSTALLS THEM FOR US. >> IT IS JUST A WET WELL BASIN

PORTION OF IT. >> I'M SORRY. THIS IS ONLY AS NEEDED IT IS NOT LIKE WE ARE WRITING THEM A CHECK FOR 1.5

MILLION. >> NO MA'AM. THIS IS THIS IS JUST A CONTRACT FOR $500,000 ANNUALLY.

>> EXHIBIT C OF THE BACKUP DESCRIBES IN DETAIL THE COST AND UNIT PRICE PER ITEM. THERE IS A BREAKDOWN THERE. HE IS CORRECT IT IS NOT TO EXCEED AN AMOUNT BUT IT IS AS NEEDED.

>> DO WE HAVE A MOTION? >> I MOVE APPROVAL.

>> SECOND >> PLEASE CALL THE ROLE.

>> THANK YOU COOPER REALLY APPRECIATE THAT. THE NEXT ITEM

[E.7. Gas Operations Unit Price Contract - Amendment No. 1 ]

>> THANK YOU MR. CISNEROS AND CHAIRMAN AND BOARD MEMBERS. I BRING BEFORE YOU REQUISITION 43 842 THE GAS OPERATION UNIT PRICE CONTRACT AMENDMENT NUMBER ONE FOR --. THIS WILL GIVE THE GAS OPERATIONS IN OTHER $500,000 TO DO WORK WITH MORRIS TO GET SOME OF OUR NEW PROJECTS LIKE PINEAPPLE GROVE WHICH YOU GUYS APPROVED LAST MONTH FOR US. OFF OF NORTH ROCK ROAD AND ALSO FINISH COPPER RAIL. THAT IS THE FIRST PART. THE SECOND PART IS THE BUDGET TRANSFER. THE STARTING MONEY FOR PINEAPPLE GROVE WILL COME FROM THE INTEREST OF THE GAS BOND

[01:15:02]

>> ANY QUESTIONS OF THE BOARD? > MR. CHAIRMAN THIS EXPANDS OUR CUSTOMER BASE.

>> THE GUARANTEE DOES 395 CUSTOMERS.

>> I MOVE APPROVAL. >> I SECOND

>> CALL THE ROLE. >> THANK YOU FRED. MR. CHAIRMAN

[E.9. Warehouse Inventory Buying Policy ]

>> THANK YOU MR. CISNEROS. THAT EVENING CHAIR AND BOARD MEMBERS. THIS NEXT ITEM THAT WE WILL PRESENT ANDY WILL PRESENT FOR US IS SOMETHING WE'VE BEEN WORKING ON FOR A FEW YEARS BUT THIS IS INNOVATIONS WITHIN OUR WAREHOUSE INVENTORY ITEMS. THE PURCHASING PROCESS FOR THE INVENTORY ITEMS ONLY. THIS WILL CREATE MASSIVE INTERNAL EFFICIENCIES FOR MULTIPLE DEPARTMENTS. IT MAINTAINS POSITIVE CONTROLS OVER BUYING OF THE ITEMS. IT CREATES ADDITIONAL AUDIT OVERSIGHT MORE THAN WE HAD BEFORE ON FOR AUDIT PURPOSES. IT IS IN COMPLETE CONFORMANCE WITH PROCUREMENT AND COMPETITIVE BIDDING REQUIREMENTS. IT CHECKS ALL THE BOXES WE ARE LOOKING FOR. THE ASK FOR TODAY IS FOR THE APPROVAL OF POLICY AND POLICY IMPLEMENTATION. ANDY WILL PRESENT ALL THE DETAILS FOR US.

ANDY IS OUR NEWLY SEVEN MONTHS OLD NOW CAME IN AS A NEW POSITION WE CREATED. FOR THE VERY PURPOSE OF OVERSIGHT WITHIN THE WAREHOUSE TO MAKE SURE WE'VE GOT ALL THE THINGS GOING WE ARE SUPPOSED TO WITH THE BUYING. THAT IS OUR FIRST STEP IN REALIZING WE NEED MORE THINGS HERE IS ANDY'S POSITION. THAT WAS ONE OF THE FIRST STEPS WE DID. AND HE HAS THE DETAIL. WE ARE AVAILABLE FOR QUESTIONS WHEN WE FINISHED.

>> MR. SINGH ARROWS? WE WANT TO TALK ABOUT SOMETHING I CALL A ONE-TIME ANNUAL APPROVAL. OR 1X AA. WE ARE GOING TO INTRODUCE A TRANSFORMATIONAL OPPORTUNITY TO ELIMINATE AN ADMINISTRATIVE PROCESS THAT HAS GROWN OVER TIME TO CONSUME TOO MUCH TIME TOO MUCH ENERGY AND TOO MUCH FOCUS FROM TOO MANY OF OUR LEADERS. THAT IS A LOT. OUR SOLUTION WILL CREATE TREMENDOUS EFFICIENCIES AND ALLOW OUR MANAGERS AND DIRECTORS THE DOU AND YOU THE BOARD TO FOCUS ON VALUE ADDED ACTIVITIES THAT ACTUALLY BENEFIT OUR CUSTOMERS. BRIEF AGENDA, AND THIS IS A SMALLER POWERPOINT THAN WHAT YOU RECEIVED EARLIER. I'VE SKINNY DOWN TO NINE SLIDE. THE SUPPLY CHAIN AND WAREHOUSE DEPARTMENT ALIGNS UNDER MR. RUTHERFORD AS YOU HEARD. WE PURCHASED AND MAINTAIN A WAREHOUSE INVENTORY OF APPROXIMATELY 2800 DIFFERENT SKUS OR DIFFERENT TYPES OF ITEMS. THEY ARE MAINTENANCE AND OPERATIONAL ITEMS NEEDED BY ALL OF OUR UTILITIES TO SUPPORT OUR FPUA CUSTOMERS. AS SAID ALL DEPARTMENTS ARE INCLUDED. AND WE HAVE VERY TIGHT COLLABORATION BETWEEN OUR STAFF AND ALL THE DEPARTMENTS TO MAKE SURE THAT WHAT WE ARE STOCK STOCKING IN THE WAREHOUSE IS EXACTLY WHAT THEY NEED. WE DON'T STOCK MORE THAN THEY SAY WE NEED. WE DON'T STOCK LESS THAN THEY SAY WE NEED. AND THEY TELL US WHAT THE REORDER THRESHOLD SHOULD BE. VERY IMPORTANT TO KNOW WE ARE ALWAYS TALKING ABOUT WAREHOUSE INVENTORY ITEMS. LITTLE BIT OF HISTORY THUS FAR THIS FISCAL YEAR, 3 1/2 MONTHS AND WE SPENT $3.4 MILLION. LAST YEAR WE SPENT 9.3 MILLION ON WAREHOUSE INVENTORY. IN THE PREVIOUS YEAR 9.8. OUR RUNNING AVERAGES ABOUT 9.55 MILLION A YEAR. VERY IMPORTANT TO MENTION COMPETITIVE BIDDING. BY THE CHARTER WE BID EVERYTHING GREATER THAN $1500. MOST OF OUR RFQ'S ARE VERY WIDELY DISTRIBUTED. ONLINE PORTAL.

THESE THREE ITEMS HERE ELECTRIC GAS AND WATER ANY ITEM FOR

[01:20:01]

SOME THRESHOLDS AS LOW AS $50,000. AND MORE THAN A HANDFUL OF THRESHOLDS OR MORE THAN A HANDFUL OF SKUS WITH THRESHOLDS OF $700,000. THESE ARE ALL THINGS YOU SEE. YOU DON'T SEE THEM EACH AND EVERY YEAR BECAUSE YOU TYPICALLY GRANTED A MULTI-YOUR APPROVAL. AND THERE IS MORE. OF THOSE 241 SKUS 16 INVOLVE TWO VENDORS. AND 12 INVOLVE THREE VENDORS.

IN ORDER TO MAKE SURE THAT WE DON'T EXCEED OUR SPENDING AUTHORITY, THAT YOU HAVE PROVIDED, WE HAVE DEVELOPED TOOLS TO HELP US MAKE SURE WE ARE STAYING WITHIN THE GUIDELINES. THOSE TOOLS HAVE NOW GROWN TO UP OVER 85 SPREADSHEETS. SO YOU CAN SEE WHERE I'M GOING WITH THIS. THE LEVEL OF AUTHORITY MANAGEMENT AND COMPLEXITY HAS GROWN TO THE POINT WHERE THERE IS TOO MUCH ROOM FOR ERROR. THE POTENTIAL TO OVERLOOK A SPENDING LEVEL AND INCUR A POLICY VIOLATION FOR EXAMPLE THE AUDITOR MIGHT UNCOVER IS TOO GREAT. SUMMING IT UP WE HAVE CREATED A PROCESS THAT INVOLVES TREMENDOUS ADMINISTRATIVE BURDEN COMPLEXITY AND CONSUMES TOO MUCH TIME AND TOO MUCH FOCUS FROM TOO MANY OF OUR LEADERS.

CREATING TWO HIGH POTENTIAL FOR ERROR. SO WE HAVE A SOLUTION. A TRANSFORMATIONAL SOLUTION FOR YOUR CONSIDERATION. AS MR. ROUGHER THIRD SAID PART A IS A NEW POLICY. WE ARE ASKING FOR YOU TO AUTHORIZED THE SUPPLY CHAIN DEPARTMENT TO BRING TO THE BOARD ONLY ONE REQUEST. PER YEAR. THAT REQUEST WILL INCLUDE ALL ANTICIPATED WAREHOUSE INVENTORY THAT WE PLAN TO NEED FOR THE ENTIRE YEAR. IT WILL INCLUDE ALL RELEVANT INFORMATION DOCUMENTATION TO SUBSTANTIATE THE REQUEST. AND IT WILL ALSO INCLUDE A NOT TO EXCEED TOTAL FOR THE YEAR. IF YOU AGREE WHAT ARE SOME OF THE OBJECTIVES THAT WILL BE ACHIEVED? WE WILL MITIGATE THE TIME LOST IN THE APPROVAL PROCESS. THAT PROCEEDS NEARLY EVERY PURCHASE ORDER. WE WILL LEVERAGE THE VAST HISTORICAL DATA THAT WE HAVE AND FORECAST ANNUAL WAREHOUSE INVENTORY. TO CREATE THAT ONE TIME APPROVAL REQUEST. WE WILL ELIMINATE THE ADMINISTRATIVE BURDEN ASSOCIATED WITH MONITORING AND MANAGING ALL THESE DIFFERENT SPENDING LEVELS ACROSS 241 SKUS. AND MOST IMPORTANTLY, WE WILL LOWER THE POSSIBILITY THAT AN AUDIT MAY DISCOVER A VIOLATION. BENEFITS IN EVERY SINGLE ONE OF THESE OBJECTIVES IS ACHIEVED. A SHORTER TIME FRAME FROM QUOTE PURCHASE ORDER REDUCES THE NEED TO GO BACK AND REQUOTE BECAUSE BY THE TIME THE 30 DAY QUOTE GOT TO THE BOARD FOR APPROVAL, WE HAD EXCEEDED 30 DAYS AND WE HAVE TO GO BACK AND MAKE SURE WE STILL HAVE A GOOD PRICE. WE WILL SHORTEN THE TIME TO PURCHASE ORDER WHICH WILL REDUCE THE LEAD TIME WHICH MEANS WHEN WE GET THE ITEMS IN OUR HANDS. SO WE CAN DARKEN THE WAREHOUSE. FPUA MANAGERS DIRECTORS AND SOMETIMES YOU THE BOARD ARE NO LONGER BOGGED DOWN IN APPROVALS FOR ROUTINE INVENTORY ITEMS. ELIMINATE THE TIME CONSUMING ADMINISTRATIVE BURDENS ASSOCIATED WITH AWFUL THOSE ITEMS THE 12 SPENDING AUTHORITIES THE ROLLING 12 MONTH WINDOWS WILL DISCONTINUE THE 85 SPREADSHEETS AND AGAIN REDUCING THAT RISK. IMPORTANT TO KNOW BUT NOT EVERYTHING

[01:25:03]

>> ARE THERE ANY QUESTIONS FROM BOARD MEMBERS?

>> I WOULD LIKE TO ASK, YOU WERE SPEAKING OF THE FACT THAT YOU WILL BE DOING A QUARTERLY MONITORING OF YOUR EXPENDITURES. THAT HAVE ALREADY BEEN APPROVED BY THE BUDGET. SO ARE YOU SAYING AND I GUESS I'M NEW TO THE ENTIRE PROCESS. BUT THE AMOUNT YOU ARE REQUESTING APPROVAL FOR TODAY HAS ALREADY BEEN APPROVED AS PART OF THE BUDGET FOR THE ACTION THAT YOU ARE REQUESTING TODAY. SO IS THERE A SEPARATE PROCESS TO SPEND THE MONEY THAT HAS BEEN APPROVED BY THE BUDGET?

>> MRS. DAVIS AND MEMBERS OF THE BOARD, SO THE SHORT ANSWER IS YES. THE SPENDING AUTHORITY FOR ME FOR THE DIRECTOR OF UTILITIES IS $50,000. ANY ITEM THAT WENT OVER THAT $50 $50,000 WOULD HAVE TO COME BACK TO THE BOARD PICK EVEN THOUGH WE HAVE A BUDGET APPROVED. WE KNOW WHAT WE ARE PURCHASING EVERY DAY. I WILL PROVIDE A QUICK EXAMPLE AND I APOLOGIZE TO MY WIFE.

I'M SURE SHE'S GOING TO HATE THIS EXAMPLE. BUT I PROVIDE THIS EXAMPLE LAST WEEK. SO, WHEN IT COMES TO BUYING A TV AT HOME SHE AND I HAVE TO TALK ABOUT THAT. THOSE ITEMS WILL STILL COME BACK TO THE BOARD FOR DISCUSSION. IF THERE IS SOMETHING THAT IS NOT A STANDARD WAREHOUSE ITEM OR STANDARD I DON'T WE PURCHASE IN OUR HOUSE IT WILL COME BACK FOR DISCUSSION. THIS POLICY IS SO TIGHT THAT MY WIFE AND I HAVE TO DISCUSS BUYING TOILET PAPER OR DISHWATER SOAP WERE LAUNDRY DETERGENT. THERE IS NO NEED TO DISCUSS THOSE THINGS.

SHE HAS THE ABILITY TO MANAGE THAT EACH AND EVERY WEEK. I DON'T WANT TO KNOW HOW MUCH TOILET PAPER WE HAVE OR HOW MUCH DISHWASHER SOAP WE NEED. THAT IS WHAT THIS IS. THIS IS IDENTIFYING THE THINGS THAT ARE ROUTINE. WE'VE HAD A POLICY INTERNALLY THAT REQUIRED US REPORTING IT COMING BACK TO THE BOARD ASKING FOR PERMISSION TO BUY THE STANDARD ITEMS. I HOPE

THAT ANSWERS YOUR QUESTION. >> I GUESS I'M TRYING TO UNDERSTAND FROM A PROCEDURAL STANDPOINT. NOW, ANNUALLY YOU APPROVE A BUDGET FOR THESE ANTICIPATED RECURRING EXPENSES.

>> YES MA'AM >> WHEN YOU ARE FACED WITH USE THEY EXCEED YOUR DELEGATED AUTHORITY FOR ORDINARY PURCHASES, THEY ARE AGAIN IT IS REQUIRING IT TO

COME BACK TO THE BOARD? >> IT IS. WHAT WE ARE ASKING ONCE IT IS APPROVED IN THE BUDGET AND WE APPROVE THE STANDARD FLOW OF INVENTORY THAT STAFF CAN JUST MANAGE THAT

[01:30:01]

WITHIN THE APPROVED BUDGET. >> SO THE TYPE ITEMS YOU ARE SPEAKING OF MR. ANDREW, THEY ARE OUT OF YOUR THEY ARE YET A PART OF YOUR ORDINARY EXPENDITURE WITHIN THE AUTHORITY OF THE RESTRICTION OR THE LIMIT AT 50,000. IT IS NOT A SEPARATE FORM OF USE OF YOUR AUTHORITY.

>> SO, YES. YES MA'AM. I SEE WHAT YOU ARE SAYING. THE WE ARE TRYING TO DECOUPLE THE TWO. YES. RIGHT NOW WE COUPLE MY SIGNATURE AUTHORITY WITH SOME OF THE INVENTORY PURCHASE. WE ARE TRYING TO DECOUPLE IT. MOST OF THESE THINGS ARE NOT INDIVIDUALLY THEY ARE NOT $100 OR $1000 OR WHATEVER IT MAY BE.

WE BUY SO MANY SO MUCH OF IT IN QUANTITY THAT IT GOES UP TO MY AXES MY SIGNATURE AUTHORITY. WE ARE TRYING TO DECOUPLE THE TWO SO THE WAREHOUSE CAN CONTINUE TO DO BUSINESS EVERY DAY. THE PERFECT EXAMPLE THAT ANDREW MENTIONED WAS IF WE GET SOMETHING APPROVED BY THE BOARD, TWO WEEKS LATER OR THREE WEEKS LATER WHATEVER IT MAY BE WE HAVE TO GO BACK AND VERIFY IF THE QUOTE IS STILL VALID. WE RUN INTO THAT SCENARIO

CONSTANTLY. >> IT IS INHIBITING TO BE ABLE TO DO BUSINESS BECAUSE YOU WOULD GET YOU WOULD PUT IT OUT TO BID WHICH WE YOU WILL CONTINUE THAT PROCESS.

OUTSOURCING AND ALL OF THAT. WHEN YOU PUT IT OUT TO BIDS AND YOU GET YOUR BEST OFFER, YOU HAVE TO WAIT UNTIL THE NEXT BOARD MEETING IN ORDER TO GET APPROVAL WHICH THAT TIME MAY HAVE PASSED IN ORDER TO BE ABLE TO TAKE ADVANTAGE OF THAT

DISCOUNT OR BEST OFFER. >> ABSOLUTELY. AS MISTRESSES NARROW MENTIONED, WE CAN TALK TRANSFORMER. ONE TRANSFORMER COST $5000. WE BUY TRANSFORMERS ALL THE TIME. BUT WE DON'T ALMOST EVER BUY ONE TRANSFORMER FOR ALMOST 5000. WE MIGHT BUY 20 FOR ALMOST 5000. THE BILL IS $100,000 WHICH EXCEEDS THE DEAL USE AUTHORITY. THEREFORE IT COMES TO THE BOARD. A GANG CAN EMPHASIZE OR NOT WE ARE NOT TALKING ABOUT $100,000 ITEMS. WE ARE TALKING ITEMS UNDER 50,000 PURCHASE PRICE. BUT WE BUY THEM IN QUANTITIES THAT MOVE IT ABOVE THE LEVEL THAT

THE DEAL YOU CAN APPROVE. >> THANK YOU.

>> YOU MENTIONED BEFORE THAT WE'VE ALREADY SET LIMITATIONS OF A VARIETY OF ITEMS NOT TO EXCEED.

>> THAT IS CORRECT >> FOR THE ITEMS THAT WERE WE ARE BUYING FOR INVENTORY, WE ARE STILL GOING TO KEEP UP WITH THE POLICY OF NOT TO EXCEED THAT AMOUNT.

>> OR ARE WE JUST TOTALLY GETTING RID OF IT AND NOW I'M SAYING, YOU HAVE $10 MILLION SO IF YOU WANT TO BUY TWO

MILLION-DOLLAR TRANSFORMERS. >> WE -- I KNOW THAT IS AN ABSURD EXAMPLE. THE ABSURDITY OF SAYING I'M GIVING YOU $10 MILLION. AND NOW I'M TAKING AWAY ALL THE STOCK STOPGAPS OF SAYING YOU ARE APPROVED FOR TRANSFORMERS UP TO $100,000.

BUT NOW YOU ARE NOW LOOKING AT YOUR INVENTORY AND SAYING I DON'T REALLY WANT TO BUY ANYMORE WIRE. FOR WHATEVER REASON. WE HAVE TOO MUCH WIRE. I MIGHT WANT TO SPEND 300 GRAND ON TRANSFORMERS. EVEN THOUGH WE PUT A LIMITATION. HE ONLY NEEDED 100,000 IN THE PAST BUT WE ARE GETTING RID OF THAT STOPGAP THAT WE ARE BASICALLY GIVING YOU LET'S CALL IT WHAT IT IS. IT IS AN OPEN CHECK FOR $10 MILLION TO BUY WHAT YOU

WANT IN THAT WAREHOUSE. >> IT IS AN APPROVED LIMIT FOR THE SKUS THE ITEMS IDENTIFIED IN THAT LIST THAT GOES IN THE

WAREHOUSE. >> TO BE CLEAR IT IS NOT ONE TO

BE LIMITED TO THE 240 OR 280 >> 241 SKUS.

>> FOR $10 MILLION TO BE LIMITED ONLY TO THOSE SKUS. TO WHICH WE KNOW NO SINGLE ITEM IN THEIR EXCEEDS $50,000.

>> THAT IS RIGHT. YES SIR >> WE HAVE ANY ITEMS THAT

EXCEED $50,000? >> IT WILL APPLY TO ALL THE SKUS WITHIN THE WEB HOUSE. THE $2 MILLION WOULD APPLY TO ALL THE SKUS WITHIN THE WAREHOUSE. WE ARE NOT REMOVING ANY OF THE CONTROLS. ANNUALLY WHEN WE COME BEFORE YOU WE WILL SAY HERE IS OUR ORDER LIST. WE TYPICALLY THIS IS APPROVED TWICE A YEAR BY THE DIFFERENT DEPARTMENTS. FOR TRANSFORMERS SPECIFICALLY

[01:35:05]

THAT IS WHAT WE DO RIGHT NOW THAT IS WHAT WE'VE DONE FOR THE LAST DECADE. THAT IS NOT CHANGING. THOSE CONTROLS ARE

NOT COMING AWAY. >> WHEN YOU BRING THE LIST TO US YOU WILL HAVE THE SKU. HE WAS A THESE OF THE ITEMS WE WANT IN QUANTITY. THIS IS WHAT WE ARE GOING TO BUDGET FOR.

THEN AND THERE. AND THEN AFTER THAT IT IS IN YOUR CAPABLE HANDS FOR THE YEAR. BUT YOU CAN'T EXCEED ANY ONE OF THOSE SKEWED ITEMS WHATEVER YOU BROUGHT BEFORE US. SO IF YOU HAVE A SKU ITEM FOR TRANSFORMERS AND YOU SAY WE ARE GOING TO BUY SPEND UP TO $100,000 PER WE THINK WE NEED 30 OF THEM. WHATEVER IT MIGHT BE. YOU ARE NOT GOING TO EXCEED THAT 30 OR THAT $100,000 WITHOUT COMING BACK TO US .

>> IF WE'VE GOT A PROJECT OR SPECIFIC BEHAVIOR THAT WILL REQUIRE SOMETHING OUT OF THE NORM THAT WILL COME BACK AROUND ON A PROJECT ON A SEPARATE APPROVAL. THIS IS FOR INVENTORY ITEMS THAT HAS A VERY LONG TRACKABLE PROJECTABLE HISTORY OF WHAT WE BUY AND HOW WE BUY IT. ANYTHING THAT FALLS OUTSIDE OF THAT NORM WILL BE IN A PROJECT MAY BE IF WE HAVE A BAD STORM. OR SOMETHING HAPPENS. YOU WILL BE IN THE KNOW FOR ALL OF THAT. WE WILL KNOW IF WE LOSE 700 TRANSFORMERS WE WILL HAVE TO BUY THOSE AGAIN. THAT WOULD BE A VERY SPECIFIC CHANGE. THIS IS VERY STANDARD TYPICAL BUYING OF THE DIFFERENT INVENTORY. ANNUALLY WE WILL SHOW THAT'S BEEN LIMIT WHAT WE GOING TO BUY UP TO. WHAT WE KNOW WON'T KNOW ANY GIVEN YEAR WHERE WE ARE ON THERE SPECIFICALLY. BUT THIS IS HISTORY. THIS IS HOW WE BUY. THIS IS THE KIND OF STUFF WE BUY. WE KNOW WE SPEND ABOUT 10 MILLION A YEAR. WE WILL GO OVER THAT. THAT IS WHAT WE NEED TO KEEP UP WITH THIS INVENTORY LIST. WE WANT TO BUY FROM THIS LIST. THESE ARE THE SPECIFIC VENDORS WHICH WE ARE GOING TO BE USING TO DO SO. THAT IS ONLY FOR THE INVENTORY ITEMS. ANYTHING ABOVE YOU ARE TALKING ABOUT ALL COMES BACK TO YOU THE SAME WAY IT DOES NOW. IT IS OUT OF THIS CONVERSATION COMPLETELY.

>> I DON'T SEE WHY THIS IS SHOULD NOT BE IMPLEMENTED IF WE ARE GETTING A SKU WITH A LIST SHOWING WHAT IT IS. WHAT THE AMOUNTS. TO ME IT MAKES SENSE. COMPLETELY MAKES SENSE. I JUST WANT TO MAKE SURE THAT OUR CUSTOMERS AND CITIZENS THAT ARE WATCHING UNDERSTAND WE ARE NOT GIVING THEM A BLANK CHECK TO JUST FILL OUT AND BUY WHAT YOU WANT IN INVENTORY. YOU ARE COMING TO US AND YOU ARE OUTLINING VISA WHAT OUR NEEDS ARE. THIS IS WHAT WE EXPECT WE WANT TO PAY FOR THEM. AND WE ARE NOT GOING TO EXCEED OUR INVENTORY OF $10 MILLION BUDGET WITHOUT COMING BACK TO THE BOARD AND GIVING SOME SORT OF EXPLANATION AS TO WHY WE HAVE TO EXCEED OR WHY WE HAVE TO

REALLOCATE. >> WE HAVE YEARS AND YEARS AND YEARS OF HISTORICAL DATA SHOWING ALL OF OUR BEHAVIOR. WE ARE LOOKING TO TAKE ADVANTAGE OF THAT . LEVERAGE IT INTO A ONE-TIME ASK AND CONTINUE THAT BEHAVIOR WITH ALL OF THE SAME CHECKS AND CONTROLS THAT ARE IN PLACE. YOU ARE STILL APPROVING ALL OF THOSE AUTHORITIES BUT YOU ARE JUST DOING IT AT THE BEGINNING OF THE YEAR. WE WILL COME BACK AT THE END OF THE YEAR AND SAY WE DID EXACTLY WHAT WE SAID. HERE IS THE REPORT AND AUDIT. WE WOULD CONTINUE TO DO THAT NEXT YEAR WITHOUT COMING BEFORE YOU MULTIPLE DOZENS OF TIMES THROUGHOUT THE YEAR FOR THIS VERY ROUTINE INVENTORY BUYING.

THAT IS REALLY THE BASICS OF THE ENTIRE THING.

>> EVERY TIME YOU ARE HAVING TO COME BACK AND ASK -- THAT IS

NOT GOOD FOR OUR CUSTOMERS. >> WE ARE MISSING THE MARKET.

WE HAVE A LOT OF ADMINISTRATIVE DUPLICATES OF TIME. OVER AND OVER AND OVER. THIS REALLY STREAMLINES THE PROCESS BUT IT DOES NOT REMOVE ANY CONTROLS. YOU ARE STILL APPROVING THOSE AUTHORITIES BUT YOU'RE RECOGNIZING UP FRONT BECAUSE YOU HAVE FOR A DECADE NOW. YOU RECOGNIZED EVERY THREE YEARS YOU GIVE US THE APPROVAL TO BUY UP TO $700,000 BECAUSE THAT IS WHAT WE NEED. WE ARE JUST RECOGNIZING IT. WE ARE CALLING IT WHAT IT IS PUTTING IT IN A POLICY AND GIVING IT A NAME.

RECOGNIZING BEHAVIOR. WE WILL SHOW YOU REPORTS AND AUDITS TO SHOW YOU WE ARE DOING WHAT YOU EXPECT.

>> THE CITY DOES PRETTY MUCH EXACTLY THE SAME THING. WE CALL THEM BLANKET PURCHASE ORDERS. WE GET THE LIST AT THE BEGINNING OF THE YEAR WHEN THE BUDGET IS APPROVED. WE RECEIVE INVOICES AGAINST THOSE THROUGHOUT THE YEAR. AND THOSE

BUDGETS ARE PREPARED >> THIS SHOULD BE A COMMON PRACTICE FOR -- WE'VE BEEN ARCHAIC AND DOING IT. WE'VE HAD A POLICY THE OLD WAY THE SLOW WAY. NOW IS IT IS TAKING US TO GET US IN THE RIGHT DIRECTION. ANY OTHER QUESTIONS

OF THE BOARD? >> I WAS JUST GOING TO ADD ON WHAT HAS HAPPENED THIS DAVIS IS OVER TIME THE SYSTEM HAS JUST BUILT UP. AND INSTEAD OF LOOKING AT THE WHOLE THING LIKE APPARENTLY WE ARE DOING NOW, WE JUST HAD 85 SPREADSHEETS AND

[01:40:02]

>> THOSE WERE ALL SPECIAL PROJECTS.

>> WE DON'T REALLY KNOW WHICH ONES FALL UNDER THIS. WE WILL KNOW AT THE BEGINNING OF THE YEAR. WE WILL HAVE THIS LIST BUT IT IS KIND OF LIKE OUR SURTAX COMMITTEE THE CITY OF FORT PIERCE ALL WE ASK THE ATTACHMENT WE SAID THIS IS WHAT WE GOING TO SPEND IT ON AHEAD OF TIME. WE SAID WE ARE GOING TO FIX THIS ROAD. WE ARE GOING TO BUILD THE SIDEWALK. WE ARE GOING TO DO X, Y, AND Z. BECAUSE WE TOLD THEM THE VOTERS WE WERE GOING TO DO THAT. AND WE ARE TRACKING THAT. WE ARE DOING WHAT WE SAID. IT SEEMS TO ME THIS IS EXACTLY WHAT WE WERE

TO TALKING ABOUT. >> IF WE WERE TO EXTEND UTILITIES INTO A NEW HOUSING DEVELOPMENT THAT WILL COME AS A SPECIAL PROJECT. HOWEVER MANY ITEMS THAT WOULD BE NEEDED TO BUILD OUT THAT HOUSING DEVELOPMENT PIPES, LINES, WIRE, TRANSFORMERS, POLLS WOULD ALL BE WAREHOUSE ITEMS. THEY WOULD HAVE BEEN SPOOLED UP AS PART OF THE PROJECT ASK. MUCH OF IT COME FROM THE INVENTORY. THE ARE NOT UNIQUE ITEMS.

>> I THINK THE MOST IMPORTANT THING FOR THE BOARD TO KNOW IS THERE IS GOING TO BE A CONTROL WHERE IT IS STILL GOING TO FOLLOW THE STATE STATUTE OF RFPS AND ABOUT COMPETITIVE BIDS. NOTHING HAS CHANGED IN TERMS OF THAT. AND THERE'S GOING TO BE OVERSIGHT. YOU CAN'T TAKE THE $10 MILLION AND

LEAVE TOWN. >> NO

>> THE $10 MILLION THAT ARE APPROVED AT THE TIME OF THE BUDGET, ARE YOU PROVIDING THE SKUS AND THE QUANTITY AND ALL

OF YOUR WAREHOUSE MAXIMUMS? >> WITHIN ALL OF THE EXHIBITS THAT WERE PROVIDED EARLIER WAS A VERY LONG REPORT THAT HAVE THE 20 THE 2800 SKUS. OUR NEXT REQUEST WILL COME WITH NEXT

YEAR'S FORECAST. >> WHEN YOU DO YOUR QUARTERLIES, YOU SAY THE FIRST YEAR YOU WILL DO THE QUARTERLY MONITORING. YOU WILL BE MEASURING AGAINST WHAT YOU HAVE ALREADY PRESENTED FOR APPROVAL WITH THE BUDGET.

>> ALL OF OUR THRESHOLDS AS I INDICATED EARLIER ARE NOT SET BY US. WE ARE SUBJECT MATTER EXPERTS ON INVENTORY. BUT NOT THE SPECIFIC ITEMS. THAT IS WHERE WE WORK WITH THE MANAGERS AND DIRECTORS OF EACH UTILITY TO TALK WITH THE GAS DEPARTMENT OF THE ELECTRIC TRANSMISSION THE DELIVERY DEPARTMENT OR THE WATER DEPARTMENT. THEY ARE THE EXPERTS. THEY KNOW WHAT THEY NEED. THEY TELL US THE LOW POINTS THE HIGH POINTS. THEY KNOW WHERE THEY WANT TO BRING ON NEW ITEMS. WHERE THEY WANT TO DISCONTINUE ITEMS. WHERE THEY KNOW THAT SOMETHING'S USE IS GOING TO SLOW DOWN. SO THEY SAY BACK OFF THEY WILL HELP US BACKING OFF INVENTORY LEVELS SO WE MAKE INFORMED PURCHASING

DECISIONS. >> YOU HAVE YOUR HISTORICAL TO

REFERENCE. >> ABSOLUTELY

>> I WANT TO HIT ON SOMETHING MR. RUTHERFORD MENTIONED. AND THE MAYOR MENTIONED. LATER TODAY WE APPROVED THE PURCHASE OF TRIP SAVERS WE HAVE TRIP SAVERS IN OUR WAREHOUSE. THIS IS OUTSIDE OF THE STANDARD PURCHASE OF TRIP SAVERS WE WOULD HAVE TO INVENTORY PURCHASING. SO TO ANSWER YOUR QUESTION SPECIFICALLY WE DID APPROVE AN ITEM OUTSIDE THE WAREHOUSE PURCHASE THAT IS A WAREHOUSE ITEM. BECAUSE IT IS PART OF A PROJECT. AND ANY OTHER QUESTIONS OF THE BOARD?

>> I WANT TO CHAMPION YOU GUYS. I THINK THIS IS AMAZING, A GREAT POINT. WHEN I WAS CHAIR ONE OF THE THINGS THAT WE DISCUSSED WAS STREAMLINING. AND MAKING BUSINESS EVERYDAY BUSINESS THINGS MORE SIMPLE. I TRULY WE TALKED IN OUR MEETING THIS IS PROBABLY GOING TO SAVE SOMEWHERE AROUND FIVE ME MAN HOURS A WEEK. THAT IS PRETTY IMPRESSIVE TO ME. I THINK THAT THAT GOES DIRECTLY BACK IN THE POCKET OF THE YOU A AND IN TURN RIGHT BACK TO OUR CUSTOMERS. SO THANK YOU FOR THINKING OUTSIDE THE BOX AND SEEING THE ISSUE AND COMING UP WITH A PLAN.

>> IT WAS A TEAM EFFORT. THANK YOU.

>> I MOVE APPROVAL. >> SECOND

[01:45:02]

>> LET'S CALL THE ROLE. >> THANK YOU VERY MUCH.

>> THANK YOU. GOOD JOB. >> COMMENTS FROM THE DIRECTOR.

[F. DIRECTOR COMMENTS ]

>> I THINK YOU ANDREW. THE NEXT BOARD MEETING WILL FOLLOW THE NEXT FEW BOARD MEETINGS WILL FOLLOW A SIMILAR SCHEDULE TO JANUARY. WE WILL HAVE THE FEBRUARY 4TH MEETING AT 4:00 IN THIS CHAMBER. ON FEBRUARY 18TH WE WILL HAVE A 2:00 MEETING BECAUSE OF THE HOLIDAY WHICH FALLS ON A MONDAY. WE MOVE OUR SCHEDULE UP TO 2:00 SO THE CITY CAN HAVE THEIR MEETING HERE AT

5:00. >> YOU SAID ON FEBRUARY 4TH IT

IS THAT 4:00? >> FEBRUARY 4TH IS AT 4:00.

FEBRUARY 18TH IS IT IS AT 2:00. IT SHOULD BE ON YOUR CALENDAR INVITE. I WILL BE PRESENTING TO THE CITY COMMISSION APRIL ON APRIL 4TH. IT SHOULD BE 14TH I THINK. THE 14TH PICK I WILL BE PROVIDING A FPUA UPDATE AND GIVE THE CITY AN UPDATE ON ALL THE GREAT THINGS FPUA IS DOING AND SOME OF THE PROJECTS WE ARE WORKING ON. SPECIFICALLY TALK ABOUT SEWER INVESTMENT WHERE WE TALK ABOUT SEPTIC DISORDER OR LOW PRESSURE SUBJECT TO SEWER.

AT THE DIRECTION OF THE BOARD WE ARE THE REQUEST WAS TO PERFORM A STRATEGIC PLAN SESSION EVERY TWO YEARS. THAT MEANS WE WOULD BE HAVING ONE THIS YEAR. I WILL BE LOOKING FOR SOME FEEDBACK FROM THE BOARD. WE WILL START THE PROCESS FOR THE 2025 STRATEGIC PLANNING SESSION. IT WILL LIKELY BE SOME TYPE IN APRIL OR MAY. SOMETIME IN APRIL OR MAY DEPENDING ON AVAILABILITY AND ALSO BUDGETING SCHEDULES AND SUCH. SO, WE WILL INCLUDE OUR GOALS FROM 2023 SO WE CAN IDENTIFY WHICH ONES WE WERE ABLE TO ACCOMPLISH IN WHICH ONES WE MAY WANT TO CONSIDER PUSHING FORWARD. OR PRIORITIZING WITHIN THAT 2025 LIST. IT IS ALSO IMPORTANT TO NOTE IF MPA IS HOSTING THEIR STRATEGIC PLANNING SESSION IN FEBRUARY. THEY ARE JUST ON THE ELECTRIC SIDE BUT IT HELPS US IDENTIFY ANY GOALS WE MAY HAVE FOR RATE STABILIZATION FUND OR POWER COST ADJUSTMENT. JUST GENERALLY AND THE ELECTRIC SIDE WITH A MAY LOOK LIKE. WE CAN OFTEN INCORPORATE SOME OF THEIR FEEDBACK IN OUR STRATEGIC PLANNING SESSION. THE LAST THING I WANT TO PROVIDE AS AN UPDATE ON THE FPUA DRINKING WATER. FPUA COMPLIES WITH THE COUNTY ORDINANCE THAT DIRECTS THE ADDITION OF FLUORIDE TO DRINKING WATER. BECAUSE OF ITS ROLE IT PLAYS IN DENTAL HEALTH. AS WE'VE SEEN RECENTLY THERE HAVE BEEN SOME CONCERNS ABOUT FLUORIDE AND THE POTENTIAL HEALTH RISKS. SO WE ARE CAREFULLY FOLLOWING THIS ITEM TO ENSURE THAT THE WELL-BEING OF OUR ENTIRE COMMUNITY AND ALSO IN COMPLIANCE WITH OUR REGULATORY REQUIREMENTS FOR DRINKING WATER TO THAT END I WANT TO PROVIDE AN UPDATE THAT CURRENTLY FPUA IS NOT ADDING FLUORIDE TO THE WATER BECAUSE THE UNIT IS OFF-LINE FOR MAINTENANCE. WE WILL CONTINUE TO RESEARCH CONTINUE TO FOLLOW THE RESEARCH AND BE IN COMPLIANCE WITH THE COUNTY ORDINANCE WHICH STEPHANIE WILL TALK ABOUT SHORTLY. I WILL SCHEDULE TIME WITH EACH BOARD

[G. ATTORNEY COMMENTS]

TODAY. >>> THANK YOU. MADAME ATTORNEY.

>>> MR. CHAIRMAN AND MEMBERS OF THE BOARD AN UPDATE ON THE COUNTY ORDINANCE THAT MR. CISNEROS WAS REFERRING TO. IT IS IN 1989 ORDINANCE ENACTED BY THE COUNTY. THAT REQUIRES SYSTEMS WITH CAPACITY OF 1 MILLION GALLONS OF MORE TO PROVIDE FLUORIDE INTO THE SYSTEM. THIS OF COURSE IMPACTS YOUR UA AS WELL AS THE CITY OF PORT ST. LUCIE. THIS MORNING TO BE OCC HELD ITS REGULAR MEETING AND AT A PUBLIC HEARING FOR THE FIRST READING OF THE ORDINANCE TO REPEAL THAT 1989 ORDINANCE.

SO THE BOARD VOTED UNANIMOUSLY THIS ITEM WILL COME BACK TO THE BE OCC FOR SECOND READING. THE FEBRUARY 4TH -- AGENDA. SO THAT IS A 6:00 P.M. AT MEETING. I WON'T HAVE AN UPDATE AND TO

THE FOLLOWING THAT MEETING. >> ANYTHING ELSE?

>> I WOULD LIKE TO MEET WITH YOU INDIVIDUALLY. I WILL BE

[H. BOARD MEMBER COMMENTS]

YOUR COMPLIANCE THIS YEAR. >> PERFECT. ANY COMMENTS FROM

THE BOARD MEMBERS? >> I HAVE A QUESTION. DIDN'T PORT ST. LUCIE DO SOMETHING ABOUT FLUORIDE?

>> DIDN'T THEY? >> YES MA'AM. I WILL TACKLE IT. I BELIEVE THEY DID PUBLICLY NOTICED THEY WILL NOT BE THEY STOPPED ADDING FLUORIDE TO THEIR WATER.

>> THEY DID IT TEMPORARILY. >> THAT IS CORRECT. MAYOR

[01:50:02]

THE INTENT TO BE COMPLIANT WITH THAT ORDINANCE UNTIL IT IS OFFICIALLY REPEALED IT IS STILL IN EFFECT. HOWEVER THE CITY OF PORT ST. LUCIE HAS REACHED OUT TO OTHER LOCAL UTILITIES ARE IS INCLUDED TO DISCUSS A RESEARCH GROUP A GROUP OF PROFESSIONALS AND THE PEOPLE THAT ARE WELL VERSED IN THIS AREA TO GET TOGETHER TO DISCUSS THIS ITEM IN DETAIL.

>> SO, I JUST WANT TO SAY THAT DR. HOWARD WHO IS A DENTIST FAULT REALLY HARD AND WAS MAYOR OF FORT PIERCE FOR FLUORIDE IN THEM WATER. I THINK THAT ONE OF THE THINGS THAT I WOULD LIKE TO AT LEAST HERE IN THE RESEARCH GROUP. I'M OPEN TO ANY INFORMATION. WE NEED TO START FROM THE BASIS OF WHY WE NEEDED IT IN THE FIRST PLACE. THAT NEEDS TO BE THE STARTING POINT.

AND WHY IT WAS SOMETHING THAT WAS SEEN AS BENEFICIAL AND NECESSARY IN THE FIRST PLACE. AND THEN WHAT HAS HAPPENED OR WHAT KIND OF RESEARCH NOW SHOWS THAT IT MAY NOT BE EITHER NECESSARY OR IT MAY BE SOMEHOW HARMFUL.

>> YES MA'AM. WE ARE LIKE STEPHANIE MENTIONED WE HAVE A GROUP THAT SPECIFICALLY WILL BE INVOLVED IN A BOARD PANEL BOARD TO MAKE SURE WE ARE PART OF THAT DISCUSSION. BUT YES THE ORIGINAL REASON FOR THE FLUORIDE WAS FOR DENTAL HEALTH.

THAT WAS MANY YEARS AGO. NOW DENTAL HEALTH HAS A DIFFERENT APPROACH. THEY ARE JUST CONCERNS ABOUT THE FLUORIDE BEING IN THE WATER NOW TODAY MAY NOT NECESSARILY BE

NECESSARY. >> I DON'T KNOW THAT A LOT OF PEOPLE WHO WEREN'T AROUND IN 1989 OR WHO WERE NOT PAYING ATTENTION IN 1989 KNOW WHY IT GOT INTRODUCED IN THE FIRST PLACE. SO I THINK THAT WOULD BE A REALLY IMPORTANT. SECOND THING I WOULD LIKE MR. CHAIRMAN IS TO WELCOME MS. DAVIS. WE ARE HAPPY TO HAVE YOU WITH US. GLAD YOU SPOKE OF TODAY. WE ALL FEEL COMFORTABLE SPEAKING UP HURT SO I'M GLAD YOU DID.

>> THANK YOU I FELT QUITE COMFORTABLE. I'M LOOKING FORWARD TO WORKING WITH YOU ALL TO MAKE A DIFFERENCE HERE. AND JUST SERVED HERE IN THE CITY OF FORT PIERCE. I'M LOOKING FORWARD AND THANK YOU SO MUCH TO ALLOW ME TO FEEL SO

COMFORTABLE HERE TODAY. >> I WAS JUST GOING TO WELCOME YOU AND I'M GLAD THAT YOU HAVE COME ABOARD. LOOKING FORWARD TO

WORKING WITH YOU. >> THANK YOU

>> ANYTHING ELSE? WE ARE ADJOURNED.

>>

* This transcript was compiled from uncorrected Closed Captioning.